Shift Lead - Crisis Care Consultant 3rd shift

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Shift: 10:00pm-6:30am Thursday-Monday (Tuesday and Wednesday OFF)

SUMMARY OF POSITION

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing an acute mental health crisis, as well as support crisis care consultants during shift by answering operational questions, overseeing the scheduling of crisis services and supporting new hire onboarding in telephonic crisis work and online emotional support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Cross trained in telephonic and online emotional support services
• Demonstrate high level of clinical knowledge and skill in providing risk assessments and crisis intervention
• Demonstrate the ability to obtain all information effectively and efficiently (i.e. demographics and clinical information) for accurate documentation in the electronic database.
• Provide operational assistance to staff on shift to ensure compliance with program standards, policies, procedures and guidelines.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Maintain resource management database system on quarterly basis
• Attend and actively participate in all ongoing team meetings, in-service trainings, supervision, and other quality assurance trainings.
• Assist with follow-up and web-based services (local chat/text services) for all departmental programs. 
• Provide peer support and debriefings to coworkers as needed.
• Assist with onboarding and training new hires on Crisis Care Services operations.
• Monitor multiple crisis email boxes.
• Compliance requirement for annual completion of KPI forms.
• Meets the ethical and clinical standards in compliance with all accreditations
• Assist in administrative tasks as needed.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.

QUALIFICATIONS

Education Level          

Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required. Master’s Degree preferred.    

Years of Experience       

One year experience providing crisis intervention services required, two years preferred. 

Certification/Licensure 

N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.