Servicing Associate, Balance Verifications

About Us:

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process.

Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers – creating a powerful platform to deliver faster, more seamless outcomes for our customers.

MoveDocs is looking for a Servicing Associate to add to our dynamic Balance & Verifications team. This role is responsible for developing and fostering relationships with our attorney customers while executing our Balance Verification process.  The successful candidate will be highly motivated to meet and exceed customer experience expectations and daily and monthly targets.

Responsibilities:             

• Works alongside our Servicing, Customer Operations, Total Access and PreCare teams building rapport, developing and fostering relationships with our attorney clients to deliver timely and accurate balance requests and final bill packages.
• Calculates current and final balance amounts due, provides payment amounts to the attorneys.
• Creates and assures the accuracy and completeness of accounts in final bill packages.
• Keeps attorneys updated on the status of their requests according to our follow-up cadence.
• Handles incoming attorney and provider calls, emails, and tasks.

Requirements

• Previous record retrieval, collections, sales, account management, or customer service experience required.
• Bachelor’s Degree a plus, but not required.
• Paralegal or legal background is a plus, but not required.
• Self-motivated and desire to build great relationships and exceed monthly goals.
• Strong interpersonal skills; ability to handle interactions with attorneys, health providers and sales people.
• Sound decision-making ability and proactive problem-solving.
• Excellent verbal and written communication skills.
• Ability to manage professional and executive relationships.
• Dependable, professional and good work ethic.
• Ability to work in a fast-paced environment with specific set business goals and monthly quotas.
• Proficient in Windows system and all Microsoft Office products.

Benefits

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.