Job Description Summary
The Service Specialist is part of the Customer Solutions Team and reports into the Global Services Parts Organization. This role triages and fulfills medical equipment part orders for USCAN Customers. Partners with the material planners and suppliers globally to resolve part backorders.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Responsibilities:
- Perform professional customer call handling and communication.
- Find and execute part order solutions for the Global Parts and Repair Solutions and Inside Sales.
- Deliver part solutions within the required global compliance guidelines
- Optimize all cycle time elements associated with the order fulfillment process.
- Act independently in a self-directed manner.
- Directly place orders with internal and external suppliers.
- Leverage computer tools and on-line databases to determine best actions to take on orders.
- Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
- Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
- Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
Minimum Qualifications:
Desired Characteristics:
- Proven strong customer advocate
- Working knowledge of customs processes
- Demonstrated Product Structure knowledge
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No