Services Engagement Manager

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

What We Are Looking For

Assist with managing all aspects of Professional Services engagements including engagement logistics, assumptions and pre-requisites for both the client and Semperis consultants to define clear understanding of project goals, objectives and scope to ensure delivery.

What You Will Be Doing

Main aspects of the position include the following:

• Risk Management – Identify, assess and mitigate project risks & developing contingency plans

• Budget – Baseline and monitor financial heal of projects with developing estimates for hours and any costs associated with the engagements and match to initial budget amounts Engage with Finance team to ensure revenue recognition forecasting and revenue recognition are accurate

• Task Assignment – Assign Project tasks and responsibilities to the team members ensuring clear understanding on expectations

• Project Planning & Progress Monitoring - Regularly review project progress, identify potential issues, and develop corrective actions to ensure timely and within-budget delivery.

• Quality Assurance - Ensure projects meet quality standards and that all tasks and deliverables have been completed.

• Communication – Engage with clients, team members, and other stakeholders to ensure project goals are aligned with business objectives and expectations are managed.

• PSA Management – Build and manage projects using Semperis PSA toolset as well as assisting in improved workflows, financial forecasting and reporting methods within these tools.

What You Will Bring

• 5-10 years experience in managing cyber security delivery engagements.

• Excellent English communication skills (written and verbal). Other languages are a plus.

• Demonstrated ability to lead customer conversations aligning to Statements of Work (SOW) and Service Level Agreements (SLA).

• Understanding on task/project management structures along with building and tracking work breakdown structures.

• Ability to work remotely on worldwide projects

• Experience with PSA tools, particularly Certinia/FinancialForce

• Prior experience at a Cyber Security software or consultancy is highly desired.

• Certifications in Microsoft and Identity solutions are highly desired.

Why Join Semperis?
You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.

**Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.