The Delivery Manager advises teams on technical issues and their business implications using their expertise in AHEAD's core technology competencies. You will help drive the delivery of client-focused, high-quality projects, AHEAD offering development, technical pre-sales guidance, internal IP and Service Delivery Framework development, and assisting practice leadership on identifying industry trends and future areas of growth.
The ServiceNow Delivery Manager works with peer Delivery Managers, Principal Consultants, and Project Managers to ensure that clients’ business and technical expectations are met appropriately. The ServiceNow Delivery Manager will act as coach, guide, and mentor to team members and will be responsible for the professional growth of those on their team.
Responsibilities - Oversee process design and evolution of architecture and development standards.
- Ensure team is following established process and architecture best practices.
- Serve as team lead and provide thought leadership and technical guidance where necessary.
- Serve as technical escalation point for both customers and internal team members.
- Mentor and assist hands-on with development activities include creation, configuration and customizations of application fields, form design, business rules, workflows, client scripts, user roles and groups, access controls, and more on the various application suites across the ServiceNow platform.
- Manage team resource capacity and allocation to customer engagements, interview/hire additional resources as needed.
- Lead ServiceNow roadmap, requirements gathering and design sessions in order to provide ServiceNow solutions for new implementations, enhancements to existing implementations, systems integrations and process automation.
- Architect integrations to client tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
- Play a lead role in workshops to gather business and technical requirements, as needed
- Conduct design and/or technical session for active solutioning internally and/or with customers, as needed.
- Utilize expert industry experience and ServiceNow best practices.
- Participate in release planning and implementations.
- Perform code reviews and review all prepared technology related client facing and internal deliverables.
- Contribute to the continuous improvements of our implementation methodology and service offerings based on client experiences.
Qualifications- 6+ years of ServiceNow experience in development, configuration or maintenance.
- 6+ years of scripting experience with JavaScript.
- 4+ years of experience serving as an Architect role for ServiceNow implementations of ITSM, ITOM, CSM, or SPM.
- Certified System Administrator (CSA) and Certified Implementation Specialist (CIS): ITSM required.
- Strong technical understanding of the ServiceNow platform in general and Integration tools.
- Experience with Agile delivery methodology.
- Highly organized, first-class communication and presentation skills.
- Ability to work in high-profile, deadline-driven customer environment.
- Ability to travel - up to 10%.
- Domain separation experience a plus.
- Experience facilitating ServiceNow upgrade cycle(s).
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.