RESPONSIBILITIES:
- Client Support/Customer Service
- Answering phones & dispatching support requests
- Desktop/Laptop/Network/Mobile Device/Peripheral & Application Support
- Documentation creation
CANDIDATE: Clear communicator with minimum 1 year of professional IT experience
REQUIRED TECHNICAL SKILLS:
- Experienced in both Windows & Mac support and troubleshooting.
- iOS & Android device support and troubleshooting
- MS Office/Office 365 support and troubleshooting
- Desktop/Laptop hardware troubleshooting
- MS Active Directory/Domain basics/Azure AD
- MS Windows Server environment basics
- MS Exchange/Office 365 administration basics
PREFERRED TECHNICAL SKILLS:
- IP networking fundamentals and troubleshooting
- LAN/WAN troubleshooting
REQUIRED PROFESSIONAL SKILLS:
- Superior verbal and written communication skills
- Excellent documentation, reporting, and planning skills
- Conscientious, detail-oriented, thorough, and consistent
- Professional demeanor and appearance; punctual, team player
- Outstanding people skills
- Ambition and passion for learning and teaching
PREFERRED EXPERIENCE WITH:
- Autotask
- Kaseya
- SonicWall
- IT Glue
- MSP support stack
Job Type: Full-time
Schedule:
- 8 hour shift with opportunity for overtime
Ability to commute/relocate:
- Riverside, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Required)
Work Location: One location