This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Delivery Manager in the United States.
This role sits at the intersection of client success, SaaS platform delivery, and benefits data operations, ensuring that large-scale employer clients receive a seamless, high-quality digital experience.
You will be responsible for managing the end-to-end delivery of a personalization-driven engagement platform that helps employees better understand and use their benefits.
The position blends technical configuration, data validation, and client relationship management within a fast-paced, high-impact environment.
You will serve as a key point of contact for clients, ensuring their systems are accurately configured, optimized, and continuously improved.
Working cross-functionally with product, engineering, and data teams, you will help translate client needs into scalable platform solutions.
This is a highly collaborative role requiring both analytical precision and strong customer-facing communication skills.
Accountabilities:- Lead client onboarding and platform implementation, including requirements gathering, data intake, configuration, and deployment of personalized engagement journeys.
- Configure and maintain client environments, ensuring accuracy of eligibility rules, benefits data, demographic inputs, and communication logic.
- Serve as the primary client contact for day-to-day support, issue resolution, and escalation management across the platform lifecycle.
- Perform testing and quality assurance of data flows, personalization rules, and system configurations before launches and renewals.
- Collaborate with product, engineering, and data operations teams to resolve issues, enhance platform capabilities, and improve client outcomes.
- Manage inbound data processes such as eligibility files, carrier feeds, and demographic updates to ensure data integrity.
- Deliver client training, platform demonstrations, and enablement sessions to maximize adoption and engagement.
- Identify process improvements and contribute to continuous optimization of service delivery and client experience.
Requirements:
- 5+ years of client-facing experience in benefits administration, HR technology, digital health, or SaaS environments.
- 2+ years of experience managing implementations, onboarding projects, or service delivery processes in a SaaS-based platform.
- Strong technical aptitude with experience working with eligibility files, demographic data, rules engines, or personalization systems.
- Advanced Excel skills including data analysis tools such as PivotTables, VLOOKUP, and data validation.
- Excellent communication skills with the ability to translate technical concepts for both technical and non-technical audiences.
- Strong analytical mindset with attention to detail and the ability to resolve complex data or system issues.
- Highly organized, proactive, and comfortable working in fast-paced, evolving environments.
- Collaborative team player with a strong focus on customer success and continuous improvement.
Benefits:
- Competitive salary aligned with experience and market benchmarks, with potential performance-based incentives.
- Comprehensive medical, dental, and vision insurance coverage.
- Remote-first work environment with flexible work arrangements.
- Retirement savings plan with employer contributions.
- Paid time off including flexible PTO and company holidays.
- Paid parental leave supporting both birthing and non-birthing parents.
- Access to mental health and employee assistance programs.
- Professional development opportunities, including training and career growth support.
- Additional optional benefits such as disability, legal, accident, critical illness, and pet insurance coverage.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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