This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Delivery Manager in United States.
This role sits at the center of cybersecurity service delivery, ensuring that enterprise and mid-market customers receive high-quality managed security services that meet and exceed expectations. You will act as the primary operational and strategic liaison for assigned customer accounts, overseeing the execution of cyber defense services and ensuring alignment between technical delivery, customer needs, and business outcomes. The position combines operational leadership, client relationship management, and financial oversight within a fast-paced cybersecurity environment. You will work closely with technical teams to remove delivery barriers, improve service maturity, and optimize performance. This is a highly visible role requiring strong executive communication and the ability to manage complex stakeholder relationships. It is ideal for someone who thrives at the intersection of cybersecurity operations, customer success, and strategic service management.
Accountabilities:- Oversee end-to-end delivery of managed cybersecurity services across assigned customer accounts within a Cyber Fusion Center environment
- Prioritize and allocate internal resources to ensure effective execution of contractual obligations and service commitments
- Act as the primary customer advocate, managing expectations, ensuring satisfaction, and driving CSAT performance
- Build and maintain trusted advisor relationships with executive-level stakeholders across strategic accounts
- Resolve complex service issues with significant business impact and escalate when necessary with clear remediation plans
- Support operational strategy by leveraging technical and industry insights to guide service improvements and delivery decisions
- Manage workforce planning, forecasting, and staffing alignment to meet evolving customer and business demands
- Monitor and manage program financials, budgets, and forecasts, ensuring alignment with planned business outcomes
- Drive continuous improvement initiatives to enhance service maturity, efficiency, and customer experience
- Collaborate across internal leadership teams to ensure alignment with broader business goals and initiatives
- Represent the organization in customer engagements and industry interactions as needed
Requirements:
- 5+ years of experience in cybersecurity or information security environments, including managed services or professional services delivery
- 1–2+ years of experience managing service delivery or customer-facing technical programs in a complex IT or security context
- Strong understanding of modern cybersecurity operations, including threat detection and exposure management
- Experience with XDR platforms such as Microsoft Defender or SentinelOne strongly preferred
- Proven ability to manage executive-level customer relationships and act as a trusted advisor
- Strong financial acumen, including budgeting, forecasting, and program financial oversight
- Demonstrated leadership skills in coordinating global or cross-functional technical teams
- Excellent communication skills, with the ability to present complex information to executive stakeholders
- Strong problem-solving, risk management, and crisis resolution capabilities
- Highly organized, results-driven, and capable of managing multiple priorities in a fast-paced environment
- Bachelor’s degree in Business, Computer Science, Finance, or equivalent experience preferred
Benefits:
- Competitive compensation aligned with experience and industry benchmarks
- Comprehensive health, dental, and vision insurance coverage
- Unlimited paid time off to support work-life balance
- 401(k) retirement savings plan
- Professional development and career growth opportunities
- Exposure to cutting-edge cybersecurity technologies and environments
- Collaborative and high-performance work culture
- Equal opportunity workplace with strong commitment to inclusion and fairness.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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