Service Delivery Manager

About the Role

The Service Delivery Manager functions as the operational scrum master for our Executive Assistance team. In the same way an agile team ships great software, this role ensures our EAs deliver consistently excellent service — without friction, delay, or misalignment.

You’ll be the connective tissue across Executive Assistants, EA Managers, and leadership: ensuring workflows are smooth, assignments are prioritized, and blockers are swiftly removed. You’ll spot bottlenecks, design better processes, and uphold a delivery cadence that balances quality with velocity.

About Everest

We’re a fast-growing startup reshaping how elite executive assistance is delivered to founders, executives, and high-net-worth individuals. Our clients expect exceptional service: proactive, strategic, discreet, and seamless. Our team delivers this through competence and kindness, our two cultural pillars.

We operate with the adaptability of a high-performing technology organization: iterating quickly, learning from feedback, and improving our systems at speed. We’re collaborative, supportive, and focused on sustainable excellence.

Why This Role Matters

This role is pivotal to scaling delivery excellence. You’ll ensure our Executive Assistants have the operational foundation to perform at their best and our clients receive the seamless experience they expect. You’ll help define not just the systems, but the rhythms and rituals that power our next stage of growth.

Core Responsibilities

• Oversee weekly and daily operational cadences for EA delivery, ensuring all client work moves through the pipeline efficiently.

• Run structured delivery stand-ups and syncs to maintain alignment, surface blockers, and reinforce accountability.

• Manage the intake and allocation of new client work in collaboration with EA Managers, ensuring balanced workloads and clear prioritization.

• Identify process gaps or recurring friction points and drive iterative improvements to eliminate them.

• Partner with EA Managers on client delivery planning, helping scope requests and identify potential overextension or scope creep.

• Monitor delivery metrics such as turnaround time, workload balance, and client satisfaction to guide continuous improvement.

• Serve as an escalation point for operational issues impacting delivery or client experience.

• Collaborate cross-functionally with Operations, People, and Product (internal tools) to optimize systems and workflows.

• Coach EAs and Managers in agile-style practices — sprint planning, retrospectives, and commit‑to‑deliver habits — adapted to service delivery.

Who You Are

• 3+ years of program, project, or delivery operations experience in a fast-paced environment (professional services, consulting, or tech).

• Deep understanding of agile or lean practices, with the ability to adapt them for a service oriented business.

• Excellent organizational and communication skills; you can distill complexity into actionable next steps.

• Experience coordinating multi‑stakeholder workflows and balancing competing priorities.

• Comfortable with ambiguity and iteration; you help shape what “great” looks like as the company scales.

• You embody competence and kindness, bringing precision, clarity, and empathy to your work every day.

Work Environment

• Location: Remote

• Geographical Focus: US-based