Senior Vice President of Operations (Remote - US)

This position is posted by Jobgether on behalf of Kasa. We are currently looking for a Senior Vice President of Operations in United States.

As Senior Vice President of Operations, you will lead operational performance and guest experience across a fast-growing portfolio of hospitality properties. This executive role combines strategy, people leadership, and hands-on property management to drive consistent operational excellence and profitability. You will oversee regional operations and centralized systems, leveraging technology, AI, and data-driven insights to improve efficiency, elevate guest satisfaction, and optimize revenue. The role requires frequent on-site engagement, strong decision-making, and collaboration with cross-functional teams to ensure scalable success and high-performing operations across multiple regions.

Accountabilities

·         Drive operational performance across the property portfolio, ensuring top-tier guest experience, quality, and profitability.

·         Lead regional operations teams, hiring, coaching, and developing high-performing talent while fostering accountability and performance culture.

·         Oversee centralized operational functions, including housekeeping, maintenance coordination, customer service systems, and People Ops.

·         Implement and optimize AI-driven and technology-enabled processes to improve efficiency and operational outcomes.

·         Develop and execute property-level business plans, monitor KPIs, and identify systemic or local issues using data insights.

·         Conduct on-site visits to assess property performance, guest experience, and operational execution.

·         Partner with executive leadership to shape strategy, align regions, and scale operational best practices.

Requirements

·         15+ years in hotel or hospitality operations, with deep multi-property and multi-region leadership experience.

·         Proven track record of P&L ownership and improving bottom-line results across large portfolios.

·         Expertise in building, managing, and developing high-performing teams, with a focus on talent retention and accountability.

·         Experience implementing centralized operations programs and operational technology at scale.

·         Strong analytical and data-driven decision-making skills, with the ability to distinguish systemic versus local issues.

·         Hands-on mindset with a balance of operational instincts, technology adoption, and strategic thinking.

·         Exceptional communication, leadership, and interpersonal skills; able to influence across teams and executive leadership.

·         Guest-obsessed, detail-oriented, and results-driven, with a passion for combining efficiency, design, and service excellence.

Benefits

·         Competitive salary with performance-based bonus and equity.

·         Flexible remote work with over 75% of the team working remotely.

·         Kasa Travel Credit: free stays and discounts for friends and family.

·         Comprehensive health insurance including fertility coverage.

·         Flexible PTO and paid holidays.

·         Generous stock option plan to align employees with company growth.

·         Cell phone reimbursement, home office stipend, and wi-fi allowance.

·         401(k) plan with company match.

·         Opportunity to lead operations for a fast-scaling, technology-forward hospitality brand and shape its operational model at scale.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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