About the role
Concept Plus is seeking a Senior Technical Subject Matter Expert to lead operations support for enterprise IT systems. This role focuses on resolving complex technical issues, optimizing system performance, and ensuring data integrity across production environments. You’ll work closely with operations, cybersecurity, and engineering teams to maintain high availability and support mission-critical logistics functions.
What you'll do
The Technical SME – Senior (Ops) will serve as a key technical leader supporting enterprise operations across production and development environments. This role involves deep collaboration with operations teams, system administrators, database engineers, and cybersecurity personnel to ensure system uptime, data integrity, and performance optimization.
Daily responsibilities include:
- Leading root cause analysis (RCA) for complex incidents and recurring problems.
- Supporting the client with Tier 3 troubleshooting.
- Analyzing and resolving issues related to Oracle EBS configurations, RICECPW objects, and interface/data flows.
- Forecasting capacity needs and recommending system tuning or hardware adjustments.
- Coordinating with infrastructure and network teams to resolve performance bottlenecks.
- Supporting audit readiness by ensuring traceability, data integrity, and compliance with control frameworks.
- Participating in Agile ceremonies and collaborating with cross-functional teams to support continuous improvement.
- Experience with Oracle EBS, RICECPW components, and middleware technologies.
- Familiarity with Agile and DevSecOps practices, including CI/CD pipelines and automated monitoring.
- Experience with audit readiness, data integrity, and compliance frameworks (e.g., NIST, FISCAM).
- Exposure to AI/ML-assisted monitoring and predictive analytics for operations.
- Experience supporting enterprise service desk (ESD) operations and knowledge base development.
Qualifications
- US Citizen
- Ability to obtain and/or maintain a Secret government clearance.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- 7–10 years of experience in enterprise IT operations, systems integration, or technical architecture roles.
- Proven experience supporting large-scale ERP or logistics systems in production environments.
- Expertise in troubleshooting and resolving complex issues across infrastructure, middleware, and data layers.
- Familiarity with ITIL-based service operations, including incident, problem, and change management.
- Experience supporting Tier 3 operations, including root cause analysis (RCA), capacity planning, and performance tuning.
- Strong understanding of system administration, database management, and interface/data flow troubleshooting.
- Splunk experience.
Preferred
- Experience working with the Department of Defense or in a secure federal environment preferred.
- Familiarity with RMF, STIGs, and DoD cybersecurity compliance frameworks preferred.
- Experience integrating security tools (e.g., Fortify, SonarQube, ACAS) into CI/CD pipelines preferred.
- Knowledge of Agile/SAFe methodologies and participation in sprint planning and backlog grooming preferred.
- Experience supporting validation testing (SIT, GAT) and maintaining test environments preferred.
- Exposure to DevSecOps in hybrid cloud environments and containerized deployments (e.g., Docker, Kubernetes) preferred.
Concept Plus is an Affirmative Action/Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.