Senior Technical Project Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Project Manager - REMOTE. In this role, you will lead the delivery and rollout of complex contact center projects for enterprise and strategic customers. This position is perfect for a hands-on project manager who enjoys overseeing multiple large-scale enterprise engagements simultaneously. You will play a key role in driving predictable outcomes in a fast-growing, cloud-first environment, ensuring high-quality project execution that aligns with customer experience outcomes.

• Lead multiple concurrent enterprise contact center rollouts through all project phases including discovery, design, deployment, go-live, and stabilization.
• Manage project scope, schedule, risks, dependencies, and communications across distributed teams and delivery partners.
• Coordinate with Professional Services, Sales, Product, Engineering, and Customer Success to ensure project alignment and excellence.
• Ensure adherence to Statements of Work, delivery assumptions, and contractual milestones.
• Establish and maintain detailed project plans, milestones, and dependency tracking.
• Track milestone-based billing, revenue forecasting, and contractual deliverables to support financial accuracy.
• Drive continuous improvement of delivery playbooks and scalable execution models.
• Apply risk and issue management practices, including proactive identification and escalation.

• 7+ years managing complex technology projects in SaaS or cloud-based environments.
• 3+ years delivering customer-facing implementations within a Professional Services organization.
• Hands-on experience managing contact center platform rollouts across multiple enterprise customers.
• Experience in managing milestone-based delivery and billable revenue forecasting.
• Familiarity with risk and issue management practices across project workstreams.
• Strong communication skills with technical teams and executive stakeholders in cross-functional settings.
• Exposure to AI-driven CX technologies such as chatbots, virtual agents, or automation platforms.

• Competitive salary with a range based on experience.
• Comprehensive benefits program focused on physical, mental, emotional, and financial health.
• Support for work-life balance and community contribution opportunities.
• Collaborative and growth-focused work environment.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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