This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Account Manager in United States.
This role sits at the intersection of deep technical expertise and strategic customer partnership, supporting enterprise clients as they adopt and scale a leading developer platform. You will act as a trusted advisor across the post-sales lifecycle, ensuring customers realize measurable value from containerization, CI/CD, and cloud-native technologies. Working in a highly technical, global, remote-first environment, you will collaborate closely with engineering, product, and solutions teams to remove friction and accelerate adoption. The role combines hands-on technical guidance with executive-level relationship management, focusing on outcomes rather than transactions. You will help shape customer success strategies while influencing product direction through real-world feedback. This is a high-impact position for someone who thrives in complex environments and enjoys turning technical depth into business value.
Accountabilities- Serve as the primary post-sales technical advisor for a portfolio of enterprise customers, building trusted relationships and understanding their architectures, goals, and success criteria.
- Drive product adoption and operational maturity by aligning platform capabilities with customer workflows and long-term objectives.
- Lead technical and executive business reviews to demonstrate value realization, identify expansion opportunities, and reinforce strategic alignment.
- Partner with internal engineering, product, support, and solutions teams to ensure seamless onboarding, adoption, and issue resolution.
- Identify risks, blockers, and adoption gaps early, and proactively design mitigation strategies with customers and internal stakeholders.
- Develop and share scalable best practices, reference architectures, and reusable enablement materials to improve customer outcomes.
- Maintain accurate documentation of customer health, engagement progress, and success metrics across assigned accounts.
Requirements
- 4+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, DevOps Consultant, or Customer Engineer.
- Strong expertise in modern cloud-native ecosystems including Docker, Kubernetes, CI/CD pipelines, Infrastructure-as-Code, and distributed systems.
- Proven ability to translate complex technical capabilities into measurable business outcomes and customer value.
- Experience working with enterprise stakeholders, including technical teams and executive leadership.
- Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Demonstrated ability to manage multiple accounts and priorities in a fast-paced, global, and distributed environment.
- Strong problem-solving mindset with the ability to identify patterns, anticipate risks, and design scalable solutions.
- Bonus: experience with developer-first platforms, PLG environments, or AI/ML infrastructure.
Benefits
- Remote-first global work environment with flexibility in how and where you work
- Equity participation, giving you ownership in company success
- Comprehensive health, dental, and vision insurance (varies by location)
- Generous paid time off policy plus scheduled wellbeing breaks
- 16 weeks of paid parental leave
- Home office setup and monthly technology stipend
- Annual learning and development budget for training, courses, and conferences
- Retirement and additional country-specific benefits depending on location
- Inclusive culture focused on collaboration, innovation, and continuous learning
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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