Senior Strategic Account Manager, Upper Enterprise

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Strategic Account Manager, Upper Enterprise in the United States.

This role is a high-impact, revenue-accountable position responsible for managing and expanding a portfolio of high-touch Upper Enterprise accounts. You will act as the “CEO” of your book of business, driving net dollar retention, renewals, and upsell opportunities. The position requires executive-level engagement, strategic account planning, and translating advanced Customer AI capabilities into measurable business outcomes. You will work closely with cross-functional teams including Sales, Product, and CX to ensure customer success and influence product roadmaps. This role is fully remote and offers the opportunity to shape relationships with Fortune 500-level clients while generating significant commercial impact. Your work directly contributes to scaling adoption, increasing customer satisfaction, and delivering long-term value.

Accountabilities:

Own the revenue performance of a portfolio of 7–10 Upper Enterprise accounts, including renewals, expansion, and net dollar retention
Build and execute strategic account plans, identifying white space and aligning AI solutions to customer business priorities
Lead executive engagement across C-suite and senior stakeholders, facilitating QBRs and EBRs that translate platform insights into business outcomes
Manage complex commercial negotiations, navigating procurement, legal, and multi-stakeholder approval processes
Serve as the internal voice of the customer, collaborating with Sales, Product, and CX teams to ensure customer needs influence roadmaps and initiatives
Position AI capabilities as strategic investments, delivering solutions that drive efficiency, customer devotion, and measurable ROI
Proactively identify risks, opportunities, and account growth strategies, driving action independently and ensuring high-quality engagement

Requirements:

8+ years in a quota-carrying, client-facing role such as Strategic Account Management, Install Base Sales, or Expansion Sales within SaaS
Proven track record exceeding net retention and expansion targets, including six-to-seven figure renewals
Experience managing high-touch Enterprise accounts with complex organizational hierarchies
Strong executive presence with the ability to influence and hold C-suite stakeholders accountable
Strategic thinking with the ability to develop multi-threaded account plans and actionable roadmaps
Customer-obsessed mindset, combining commercial acumen with deep care for client success
Self-starter with ownership mentality, able to anticipate needs and drive outcomes independently
Excellent communication, negotiation, and cross-functional collaboration skills

Benefits:

Competitive base salary with stock options and performance-based incentives
Generous paid time off, parental leave, and home office stipends
Fully remote work environment with occasional in-person team gatherings
Comprehensive medical, dental, and vision benefits
Professional growth opportunities, coaching, and inclusive workplace culture
Opportunity to work with cutting-edge AI technologies in customer experience

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Senior Strategic Account Manager, Upper Enterprise

Requirements:

Benefits:

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