Senior Solutions Architect

About Flatfile

Flatfile is revolutionizing enterprise data handling through AI automation. We're building an AI-native data mapping, cleaning, and transformation platform that tackles the most stubborn data problems for the world's largest organizations.

What is a "Solutions Architect" at Flatfile?

Latency is the enemy of productivity and progress. That’s why we’re building an AI-powered data exchange platform that allows the most important enterprise data to flow from source to destination 100x faster than before. 

We’re seeking a talented, customer-obsessed solutions architect to join our team at this pivotal moment—someone who understands that our customers are key to our success, and delivering solutions is key to theirs.

This exciting role sits at the forefront of what we do at Flatfile. As a Senior Solutions Architect, you'll work closely with customers, driving the technical implementation of our platform to ensure seamless integration into diverse client environments. By collaborating with our Product and Engineering teams, you'll design, configure, and deploy solutions that fully leverage Flatfile’s data onboarding capabilities. While technical implementation is at the core of this role, you’ll also engage directly with customers to refine integrations, ensuring their unique needs are not only met but exceeded.

This role may be listed at other companies as:

• Senior Sales Engineer

• Senior Solutions Engineer

Why we're hiring for this role

We're seeing unprecedented demand for AI-powered data automation. Our customers are asking for increasingly sophisticated solutions that can understand, clean, and transform their data with minimal human intervention. 

We’re excited to bring in a Senior Solutions Architect who can help us meet these demands by refining and scaling our technical implementation processes. This role is pivotal in ensuring our customers experience a smooth, efficient integration of Flatfile’s platform, directly impacting their success and satisfaction with our solutions.

This role reports to: Jevon Wild, Manager of Solutions Engineering

What you'll do

Pre-Sales

• Create technically sound proofs-of-concept (POCs) aligned with potential customers' needs. 

• Deeply understand customer requirements and become intimately familiar with their data exchange workflows. 

• Effectively explain how Flatfile's solutions can address unique customer challenges, setting the stage for successful customer relationships.

Post-sales

• Guide customers to their desired end-state implementations, ensuring solutions and strategies proposed during the pre-sales phase are appropriately executed

• Seamlessly and effectively integrate Flatfile's solutions into the customer's operations, ensuring the initial promise of the POC translates into tangible results for our customers.

• Continuity of care is a necessity; you’ll accompany the customer through the entire journey without the traditional hand-off to another team. This approach demands a blend of technical proficiency, problem-solving skills, and a customer-first mindset to ensure success and customer satisfaction.

Overall

• Platform Implementation: Lead the configuration and customization of Flatfile’s data exchange platform, ensuring a smooth integration into  customer workflows and systems

• Solution Design: Partner with customers and internal teams to create tailored solutions using Flatfile’s SDKs, APIs, and transformation hooks that address complex data onboarding challenges

• Technical Troubleshooting: Identify and resolve technical issues during the implementation phase, ensuring that data is accurately mapped, validated, and transformed

• Custom Data Workflows: Design and build customized data pipelines to automate data cleaning, validation, and mapping processes, ensuring adherence to required format.

• Internal Collaboration: Work closely with Product and Engineering teams, providing feedback on customer use cases and identifying opportunities for platform improvements

• Customer Interaction: Collaborate directly with customers during setup to understand their technical requirements, ensuring a smooth implementation experience.

Our tech stack

In this role, you’ll leverage TypeScript/JavaScript for solution development, Flatfile’s APIs and SDKs for integration, and cloud services such as AWS, Azure, or Google Cloud for deployment.

Additionally, you'll use internal collaboration tools like Slack and Jira to communicate and coordinate with Product, Engineering, and Customer Success teams.

What you bring to the role

Essential

• Demonstrated proficiency and deep, production-level full-stack experience in both TypeScript and Javascript (please do not apply if you do not meet this criteria)

• 5+ years of experience in software engineering, solutions architecture, or technical implementation roles

• 2+ years of experience in customer-facing technical roles

• Strong understanding of APIs, data serialization formats (CSV, XML, JSON), and software integration best practices

• Experience working with cloud-based infrastructure (AWS, Azure, or Google Cloud)

• Familiarity with data transformation and validation processes and handling structured data imports and exports

• A knack for solving complex technical problems and translating customer needs into elegant solutions

• A startup mindset—grit, curiosity, adaptability, proactiveness, and a desire to improve systems and processes

Great to have

• A history of building and defining playbooks

• Experience working in ambiguity. At Flatfile, you’ll often have to seek out answers and make decisions without all the information at hand

• Work experience in the SaaS space. Understanding SaaS dynamics is crucial for this role.

• Sales experience: working with prospects and growing a customer base. A key to success in this role will be your ability to assist in closing new business, as well as expanding current customers.

What you'll find at Flatfile

• A unique chance to shape the future of enterprise data automation

• A highly collaborative, fast-paced, distributed engineering culture

• Ownership of significant technical challenges with no PM overlords

• The opportunity to work with cutting-edge AI technology

• Competitive compensation and equity

• A team of humble and audacious builders who take pride in their work