Senior Site Reliability Engineer (AWS, AI/ML, & APM)

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

Granicus​ is seeking an experienced and highly skilled Senior Site Reliability Engineer (SRE) to join our SRE team. As a Senior SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability. 

• ​​On-call Production Support: Provide production support on a shift according to the team on-call roster. 

• ​Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. For example, a client may request to correct some data on the database server which cannot be done through the web interface.  

• ​Work on SREs backlog items.  

• ​Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability. 

• ​Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention. 

• ​Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence. 

• ​System Improvements: Participate in designing and implementing system improvements to enhance reliability, scalability, and performance. 

• ​Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes. 

• ​Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team. 

• ​Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth. 

• ​Security: Implement and adhere to security best practices to protect our systems and data.​ 

• 5+ years in site reliability engineering, system administration, or a similar role, with a proven track record of managing large-scale, high-availability systems. Experience supporting AI/ML infrastructure, including model deployment, inference optimization, and integration with services like AWS Bedrock is highly desirable.

• Expertise in Linux/Unix systems, and cloud platforms (AWS, Azure, or Google Cloud).
• Strong proficiency in scripting languages (Python, Bash, Ruby) and programming languages (Go, Java, C++).
• Familiarity with AI/ML operations, including model lifecycle management, vector databases, and inference performance tuning.

• Experience with the ELK Stack (Elasticsearch, Logstash, Kibana) for centralized logging, monitoring, and observability.
• Experience with configuration management tools (Ansible, Chef, Puppet).
• Exposure to AI/ML toolchains, including AWS Bedrock, SageMaker, and LLMOps frameworks.
• Certifications: Relevant certifications such as AWS Certified DevOps Engineer, AWS Certified Machine Learning – Specialty, Google Cloud Professional DevOps Engineer, or similar are a plus.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits 

At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

- Flexible Time Off

- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance

- 401(k) plan with matching contribution

- Paid Parental Leave

- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance

- Group legal coverage 

- And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.