<div class="content-intro"><header><p><strong><span data-contrast="auto">Want to be a bswifter?</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><p><em><span data-contrast="auto">At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.</span></em><span data-ccp-props="{"335559739":0}"> </span></p><p><span data-ccp-props="{"335559739":0}"> </span><em><span data-contrast="auto">We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!</span></em><span data-ccp-props="{"335559739":0}"> </span></p></header></div><p> </p><div><h2><strong>ABOUT US</strong></h2><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as a <strong>Client Liaison</strong>.</div><hr><h2><strong>WHAT YOU’LL DO</strong></h2><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">The Client Liaison is a senior, client-facing role that serves as a high‑touch escalation point for employee benefit issues within a benefits administration environment. This individual is deeply embedded in the client’s benefits operations and partners closely with internal delivery teams and client stakeholders to ensure accurate, timely resolution of complex benefit inquiries.</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">This role requires direct experience in benefits administration, including hands-on work within client-specific benefits platforms, enrollment systems, case management tools, and vendor ecosystems. The Client Liaison plays a critical role during key benefits events such as Annual Enrollment, while building trusted relationships with client contacts and internal subject matter experts.</div><hr><h2><strong>WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)</strong></h2><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><em>Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</em></div><ul><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Serve as the primary escalation point for complex employee benefit inquiries within a benefits administration and client services environment.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Work directly within client-specific benefits administration systems and tools, including enrollment platforms, case management systems, ticketing tools, Slack, and email.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Support Annual Enrollment and other key benefits events, including hands-on issue resolution and executive-level support when required.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Act as an extension of the client’s benefits team, maintaining a strong day-to-day presence across internal delivery teams and client stakeholders.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Present quarterly Service Level Agreement (SLA) and service performance metrics to client leadership.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Partner with internal subject matter experts (configuration, eligibility, compliance, HSA/FSA, and vendors) to resolve system, data, and process-related benefits issues.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Build and manage effective working relationships with client contacts across benefits, compliance, HR, finance, HSA/FSA, and vendor-aligned roles.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Demonstrate professionalism, confidence, and sound judgment when communicating with senior leaders and executive stakeholders.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proactively anticipate client needs, follow through on escalated items, and ensure accurate, timely resolution of benefit-related issues.</li></ul><hr><h2><strong>WHAT YOU NEED TO SUCCEED (Required Education and Experience)</strong></h2><ul><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proven experience in benefits administration with direct responsibility for supporting employee benefit inquiries.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Client services experience within a benefits administration environment (not general client support).</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Hands-on experience working within client-specific benefits systems and tools, including enrollment platforms, case management systems, and related workflows.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong understanding of employee benefits programs, enrollment processes, and issue resolution best practices.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Excellent verbal and written communication skills, with the ability to communicate clearly with both employees and client stakeholders.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">High degree of professionalism and polish, particularly when supporting executive-level contacts.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ability to work independently, manage multiple priorities, and navigate ambiguity in a fast-paced client environment.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong relationship-building skills with internal partners and external clients.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Demonstrated ability to anticipate issues, escalate appropriately, and follow through to resolution.</li></ul><hr><h2><strong>NICE TO HAVE (Preferred Education and Experience)</strong></h2><ul><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience supporting clients on bswift or a similar benefits administration platform.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Prior experience supporting large or complex benefits clients in a highly matrixed environment.</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Familiarity with benefits enrollment, eligibility, compliance, and vendor coordination processes.</li></ul><hr><h2><strong>OTHER DUTIES</strong></h2><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.</div></div><p> </p><p> </p><p><strong>Why Join bswift?</strong></p><p>At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.</p><p><strong>Benefits of Working at bswift:</strong></p><ul><li><strong>Comprehensive Health Benefits</strong>: Access to health, dental, and vision plans to support your wellness and that of your family.</li><li><strong>Competitive Compensation</strong>: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.</li><li><strong>Remote first, Office friendly environment! </strong>No time to commute? No problem!</li><li><strong>Retirement Savings Plans</strong>: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.</li><li><strong>Professional Development</strong>: Opportunities for career growth, including training and access to resources to support your career progression.</li><li><strong>Supportive Culture</strong>: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.</li><li><strong>Employee Wellbeing Initiatives</strong>: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.</li></ul><p><strong>Make an Impact</strong>: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.</p><p><em>Specific benefit offerings vary by position and may be subject to change.</em></p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p> </p><p>In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000-$120,000 exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 15%. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><div class="content-conclusion"><header></header><div class="c-section__wrapper "><div class="c-section__column"><p><em><span data-contrast="auto">At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We </span></em><strong><em><span data-contrast="auto">Pursue Excellence, Embrace Accountability, Deliver Superior Service, </span></em></strong><em><span data-contrast="auto">and strive to</span></em><strong><em><span data-contrast="auto"> Be A Great Place To Work</span></em></strong><em><span data-contrast="auto">. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. </span></em><span data-ccp-props="{"335559739":0}"> </span></p><p><span data-ccp-props="{"335559739":0}"> </span><em><span data-contrast="auto">bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.</span></em><span data-ccp-props="{"335559739":0}"> </span></p><p><em><span data-contrast="auto">If you have what it takes to join our award-winning culture, we’d love to hear from you!</span></em><span data-ccp-props="{"335559739":0}"> </span></p><p> </p></div></div></div>