This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Scaled Customer Education Specialist based in United States.
This role offers the opportunity to shape how thousands of customers learn, adopt, and maximize value from a leading connected-operations technology platform.
You’ll focus on commercial and mid-market customers, delivering scalable education through digital programs, live webinars, and cohort-based training.
You’ll transform complex product concepts into clear, practical learning experiences that accelerate customer adoption and success.
The position combines facilitation, instructional design, content development, customer engagement, and data-driven program optimization.
You’ll collaborate closely with Customer Success, Product, and Education teams to identify knowledge gaps and create impactful learning solutions.
You’ll work in a fast-paced, innovative environment where experimentation, AI-enabled tools, and continuous improvement are encouraged.
This is a remote US opportunity, excluding the San Francisco Bay Area, NYC Metro Area, and Washington, D.C. Metro Area.
Accountabilities- Build, deliver, and facilitate scalable one-to-many and cohort-based customer education programs, guiding customers through structured learning journeys from onboarding to advanced product adoption.
- Design innovative learning experiences that combine digital and physical assets with live sessions and community engagement.
- Create, maintain, and adapt training materials, presentations, job aids, video tutorials, and other learning resources based on product updates and audience needs.
- Leverage AI tools, community platforms, webinar technologies, and other internal or external solutions to enhance training quality, engagement, and scalability.
- Develop strong product expertise and confidently address a broad range of customer questions during live training sessions.
- Own live-session logistics, including registration, delivery, Q&A facilitation, polling, and post-session follow-up resources.
- Partner with Customer Success and Education stakeholders to shape training content and incorporate feedback from customer interactions.
- Identify recurring knowledge gaps across commercial and mid-market customer groups and work with Product and Customer Success teams to address them through targeted programming.
- Analyze engagement and impact data to evaluate program effectiveness and continuously improve content and delivery.
- Champion a customer-first, growth-oriented, inclusive, collaborative approach while supporting the continued expansion of scalable customer education programs.
Requirements
- 3–4 years of experience in teaching, training, customer education, or a related field, including at least 1 year delivering one-to-many or scaled learning programs.
- Proven experience delivering large-scale training programs, live webinars, or virtual instructor-led training to external audiences.
- Excellent communication, presentation, facilitation, and interpersonal skills, with the ability to make complex technology concepts clear, compelling, and accessible.
- Experience developing digital learning assets such as video tutorials, job aids, presentation decks, and other educational materials using AI models, authoring tools, and editing platforms.
- Working knowledge of instructional design principles, including defining learning objectives and structuring effective learning journeys.
- Strong ability to independently learn new products and technologies and translate complex functionality into practical customer guidance.
- Analytical mindset with experience using engagement and impact data to identify trends, evaluate effectiveness, and improve educational programs.
- Strong prioritization and organizational skills, with the ability to manage multiple programs and sessions simultaneously while maintaining accuracy and polish.
- Ability to work effectively both independently and collaboratively with cross-functional teams.
- Familiarity with webinar and virtual classroom platforms, LMS and community platforms, and customer education content-development tools is a plus.
- Experience with SaaS product training is advantageous.
- Curious, adaptable, and comfortable experimenting with AI and emerging technologies to improve learning experiences and operational efficiency.
Benefits
- Annual base salary of $80,622.50–$121,950 USD, with actual compensation varying based on location, knowledge, skills, and experience.
- Performance-based bonus or variable compensation and equity eligibility for applicable roles.
- Flexible, employee-led remote working model.
- Professional development stipend to support continued learning and career growth.
- Comprehensive health benefits and parental leave programs.
- Support for long-term professional and personal well-being.
- Opportunities to work on technology that contributes to safer, more efficient, and more sustainable physical operations.
- Collaborative and inclusive culture emphasizing customer success, ownership, curiosity, growth, and teamwork.
- Remote eligibility across the United States, excluding the San Francisco Bay Area, NYC Metro Area, and Washington, D.C. Metro Area.
- Candidates must have the legal right to work in the United States.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
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