QA Engineer - Unwrap.ai

Do you love to ensure quality at scale? Are you one of the most detail-oriented and strategic people you know? If so, you'll be right at home at Unwrap.

We are seeking a Senior QA Engineer who will lead quality assurance efforts across the entire tech stack—frontend, backend, and data pipelines. Our tech stack is built in TypeScript, our backend is a GraphQL/Node-based service, and our frontend runs on React. You'll be responsible for architecting and implementing testing strategies across all layers of this architecture.

You'll own the quality strategy for major customer-facing components end-to-end. This includes understanding customer needs, defining comprehensive test strategies and acceptance criteria, establishing QA best practices, mentoring team members on testing approaches, and ensuring core product features ship with the highest level of confidence. You'll get exposure to all aspects of the company, from sales to marketing to customer success, but you'd focus primarily on building robust quality processes and ensuring the reliability of user-facing tools.

This role is based in Sunny Santa Barbara. Our office is in downtown Santa Barbara, walking distance to great food and the beach.

Who We Are

Unwrap.ai is on a mission to fill the world with products people love. We're helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.

We're currently a team of 20, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs. Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love. Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.

Role Qualifications

• You have 5+ years of experience as a QA engineer with a proven track record of building quality processes from the ground up

• You have extensive hands-on experience testing complex frontend and backend software systems, with deep expertise in automated testing frameworks (Jest, Cypress, Playwright, or similar)

• You've architected and implemented comprehensive test automation strategies at previous companies

• You have experience with CI/CD pipelines and integrating automated tests into deployment workflows

• You pride yourself on ensuring high-quality products that solve real customer problems and can advocate for quality across the organization

• You are both hands-on and strategic—comfortable writing tests yourself while also designing scalable QA processes

• You have experience mentoring engineers on testing best practices and building a quality-first culture

• You're not afraid of ambiguous requirements and excel at defining clear acceptance criteria and success metrics

• You're comfortable meeting with customers and can translate customer feedback into actionable quality improvements

• You have strong communication skills and can effectively collaborate with engineering, product, and leadership teams

What You'll Do

• Define and implement the overall QA strategy for the company as we scale

• Design and build comprehensive test automation frameworks and infrastructure

• Architect end-to-end testing strategies for complex features across the full stack

• Develop and maintain automated test suites (unit, integration, end-to-end, performance)

• Establish quality metrics and KPIs to track product reliability

• Lead exploratory testing efforts for complex features and edge cases

• Test data pipelines, NLP models, and ensure data quality and accuracy

• Collaborate with engineering teams during sprint planning to shift quality left

• Build tools and processes to improve testing efficiency and coverage

• Champion quality best practices and mentor team members on testing approaches

• Identify, document, and prioritize critical bugs and quality issues

• Work directly with enterprise customers to reproduce complex issues and validate fixes

• Participate in architectural discussions to ensure testability and quality are considered from the design phase

What You Bring

• Ground floor impact as a founding QA leader at a well-funded startup with full ownership over QA strategy and implementation

• Significant, potentially life-changing equity as an early team member

• Opportunity to build and scale the QA function as the company grows

• Ability to rapidly advance your career alongside company growth—potential to build and lead a QA team

• Collaborate with experienced teammates, entrepreneurs, and advisors

• Work directly with enterprise customers at top tech companies to ensure world-class quality