This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Project Manager, Service Delivery in the United States.
This role is centered on leading complex, client-facing initiatives within the benefits administration space, ensuring seamless service delivery and outstanding client outcomes. You will operate at the intersection of project management, client success, and cross-functional coordination, driving execution across onboarding, annual enrollment, and ongoing service improvements. The position requires a strong ability to manage competing priorities in a fast-paced, remote-first environment while maintaining a high standard of operational excellence. You will collaborate closely with service delivery, product, technology, and operations teams to ensure alignment and timely execution. With a strong focus on client experience, you will identify risks early, solve problems proactively, and help elevate delivery consistency across engagements. This is a high-impact role where your work directly influences client satisfaction, retention, and long-term partnership success.
Accountabilities:- Lead and manage client-facing projects across benefits administration, including onboarding, service delivery enhancements, and platform configuration initiatives
- Oversee annual enrollment (AE) planning and execution, ensuring readiness, cross-team coordination, and post-cycle analysis
- Develop and maintain detailed project plans using tools such as Smartsheet and Jira, tracking timelines, risks, and dependencies
- Act as a key liaison between clients and internal teams to ensure clear communication, alignment, and accountability on deliverables
- Identify and mitigate project risks while resolving issues that could impact client timelines or experience
- Coordinate across service delivery, product, technology, and operations teams to ensure smooth execution of complex workflows
- Apply Agile, Scrum, or Waterfall methodologies as appropriate to project scope and client needs
- Drive continuous improvement by analyzing outcomes and identifying opportunities to enhance service delivery and client satisfaction
Requirements:
- 5–10 years of experience in benefits administration platforms or service delivery environments in a client-facing role
- 2–5 years of direct project management experience leading complex, cross-functional initiatives
- Strong knowledge of benefits administration processes, operational workflows, and annual enrollment cycles
- Hands-on experience working with external clients and managing service delivery expectations
- Proficiency in Smartsheet (required), Jira, and other project management tools
- Familiarity with Agile, Scrum, and Waterfall methodologies
- Strong communication, stakeholder management, and organizational skills
- Ability to manage multiple priorities independently in a remote work environment
- Bachelor’s degree required; advanced degree preferred
- PMP certification or experience with large-scale enrollment or SaaS implementations is a plus
Benefits:
- Remote-first work environment with flexibility across the United States
- Competitive compensation with performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) retirement savings plan
- Paid time off and parental leave benefits
- Professional development and career growth opportunities
- Employee wellness programs, including mental health and financial planning support
- Inclusive and collaborative work culture focused on innovation and client success
- Opportunity to contribute to large-scale transformation in benefits administration services
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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