Senior Program Manager, Digital Community

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Program Manager, Digital Community in United States.

This role leads the strategy, design, and daily operations of a global digital community, fostering engagement, learning, and connection among customers. You will develop scalable programs that drive product adoption, onboarding success, and customer retention, while collaborating closely with cross-functional teams such as Customer Success, Marketing, Product, and Education. The position requires strategic vision, operational expertise, and strong data-driven decision-making to continuously improve community impact. You will manage community technology, content, and vendor relationships, implement gamification and advocacy programs, and monitor engagement metrics to optimize performance. Ideal candidates are experienced in building thriving online communities in SaaS or B2B environments, capable of independently executing initiatives while aligning with organizational objectives. This fully remote role provides an opportunity to shape a vibrant digital ecosystem and directly influence customer success outcomes.

Accountabilities:
• Develop and own the digital community strategy and roadmap aligned to business objectives such as onboarding, product adoption, retention, and net revenue retention (NRR).
• Independently manage and scale global community programs, including onboarding cohorts, user group meetings, and live learning sessions.
• Oversee community technology, vendor relationships, and roadmap to ensure optimal performance, trust, and engagement.
• Partner with marketing to implement gamification, rewards, and customer recognition initiatives.
• Align educational content, webinars, blogs, and product updates within community channels to enhance learning and engagement.
• Manage editorial calendars for newsletters, contributor spotlights, and optimize content discoverability through analytics and SEO.
• Track, analyze, and report community impact metrics to Customer Success and cross-functional leadership.
• Set benchmarks and monitor community health indicators such as engagement, deflection rates, and program CSAT.
• Adjust community initiatives and roadmap based on performance and feedback to ensure continuous improvement.

Requirements

 • 7+ years of experience in community management, digital engagement, or related roles in SaaS or B2B environments.
• Proven success building and scaling customer communities that deliver measurable business outcomes.
• Strong strategic and operational skills with the ability to own vision and execution end-to-end.
• Analytical mindset with experience using data to optimize engagement, retention, and program impact.
• Excellent collaboration and communication skills across Customer Success, Marketing, and Product teams.
• Familiarity with community platforms, LMS, or event management tools; API or automation experience is a plus.
• Passion for building authentic, engaging spaces where customers learn, connect, and grow.
• Preferred: Experience with cybersecurity or technical SaaS, community platform administration, AI-powered moderation tools, and understanding of Customer Success journeys and metrics.

Benefits

 • Competitive cash compensation: $194K – $228K annually, with equity opportunities.
• 100% covered medical, dental, and vision benefits, including dependent coverage.
• 16 weeks fully-paid parental leave for all new parents.
• Health & wellness and remote workplace stipends.
• Family planning benefits through Carrot Fertility.
• 401(k) matching.
• Flexible work hours and remote location.
• Open PTO policy and 11 paid US holidays.
• Professional development and career growth opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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