Senior Product Training Specialist

• Build, deliver, and facilitate cohort-based one-to-many customer programs, guiding learners through structured journeys from onboarding to advanced product adoption.
• Design innovative learning experiences that combine physical and digital resources with live sessions and online community experiences.
• Create new training materials and adapt existing content to reflect product updates, audience requirements, brand standards, and learning objectives.
• Use internal and external tools, platforms, and AI-enabled resources to improve training effectiveness, engagement, and scalability.
• Develop a strong understanding of the full product platform and confidently address a broad range of customer questions during live training sessions.
• Manage end-to-end live-session logistics, including registration, scheduling, facilitation, Q&A, interactive polling, and post-session resources.
• Partner closely with Customer Success and Education teams to develop relevant training content and communicate customer insights gathered during sessions.
• Identify recurring knowledge gaps across the customer base and collaborate with Customer Success and Product teams to address them through targeted education programs.
• Analyze engagement and program impact data to understand what is working, identify areas for improvement, and continuously refine training experiences.
• Build and maintain digital learning assets such as video tutorials, job aids, presentations, and other self-service resources.
• Champion an inclusive, customer-focused, growth-oriented approach while collaborating with teams across a global organization.

Requirements

• 3–4 years of experience in teaching, training, customer education, enablement, or a related field, including at least 1 year delivering one-to-many or scaled learning programs.
• Demonstrated experience delivering live webinars, virtual instructor-led training, or other training programs to external audiences at scale.
• Excellent communication, presentation, and facilitation skills, with the ability to make complex product and technology concepts clear, engaging, and actionable for diverse audiences.
• Strong interpersonal skills and the ability to build relationships with customers and stakeholders at different levels of an organization.
• Working knowledge of instructional design principles, including defining learning objectives, structuring content, and helping shape end-to-end learning programs.
• Experience creating digital learning assets such as video tutorials, job aids, presentation decks, and other educational materials using AI models, authoring platforms, and editing tools.
• Ability to quickly learn new products, technologies, and tools and independently determine the information customers most need to understand.
• Analytical mindset with the ability to interpret engagement and impact data and use those insights to improve content and programming.
• Strong organizational and prioritization skills, with the ability to manage multiple concurrent programs and live sessions while maintaining accuracy and quality.
• Exceptional attention to detail and a strong eye for polished, professional learning materials.
• Ability to work effectively both independently and collaboratively in a fast-paced environment.
• Familiarity with webinar and virtual classroom platforms is an advantage.
• Experience with learning management systems, community platforms, or customer education content tools is preferred.
• Previous experience delivering SaaS product training is a plus.
• Comfortable using AI-enabled tools to accelerate content development, improve training delivery, and enhance learning experiences.
• Must reside in the United States, excluding the San Francisco Bay Area, New York City metropolitan area, and Washington, D.C. metropolitan area.

Benefits

• Annual Base Salary: $80,622.50–$121,950 USD, with actual compensation determined by factors such as location, knowledge, skills, and experience.
• Performance-Based Compensation: Eligibility for performance-based bonus or variable compensation, depending on role and eligibility.
• Equity: Equity opportunities may be available for eligible roles.
• Remote Work: Flexible, employee-led remote working model for eligible positions.
• Professional Development: Professional development stipend to support ongoing learning and career growth.
• Healthcare: Comprehensive health benefits.
• Parental Leave: Comprehensive parental leave programs.
• Growth Environment: Opportunity to work in a high-growth technology environment with significant ownership and autonomy.
• Inclusive Workplace: Commitment to equal opportunity, belonging, and a workplace where diverse perspectives and backgrounds are valued.
• Career Development: Opportunities to build expertise and take on expanded responsibilities within a rapidly evolving organization.