Senior Product Manager, Internal Tools

<div class="content-intro">Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.<div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://helloalma.com/" target="_blank">Website</a></div><div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://boards.greenhouse.io/alma" target="_blank">Job Board</a></div><div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://docs.google.com/document/d/1cg1oEuMmxHsRw_45o0pANQycrwKJjub3_EdQDtEnrAc/edit" target="_blank">Values</a></div><div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://drive.google.com/file/d/1RLv60bLKQPg_8s1jKEkwOS1EMaNKmPYS/view" target="_blank">Candidate Interview Guide</a></div></div><h2>Senior Product Manager, Internal Tools</h2>Alma is seeking a mission-driven Senior Product Manager to lead our Internal Tools team. In this role, you will drive the strategy and execution of scalable, tech-enabled solutions that empower our operations teams, improve efficiency, and ensure service excellence as Alma continues to grow. You’ll lead a cross-functional team to identify high-impact opportunities, shape a clear roadmap, and deliver product innovations that streamline internal workflows and enhance the provider experience.What you’ll do:<ul><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build scalable systems that empower operations teams and ensure consistently high service levels for Alma’s network.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate with internal stakeholders to identify opportunities for technology-enabled innovations that improve operational efficiency and internal tooling.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Translate company objectives into clear product priorities and roadmaps, adapting to evolving business needs and delivering measurable impact.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage and execute complex projects with clear cross-functional communication, ensuring alignment and minimizing operational risk.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner closely with engineers, designers, and analysts to deliver high-quality products that meet business and user needs.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Define, track, and analyze product performance using financial, operational, and customer experience metrics.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Communicate product vision, progress, and outcomes in both team ceremonies and company-wide forums.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Make data-informed decisions by balancing qualitative insights with quantitative metrics, reducing scope when appropriate, and navigating trade-offs between features, technical debt, and performance.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Apply an experimentation mindset—identify unmet needs, test hypotheses quickly, and use results to refine product direction with clear success metrics.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure alignment and collaboration across design, engineering, and go-to-market teams to deliver high-impact outcomes.</li></ul>Who you are:<ul><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You have 4-6 years of product management experience, with a strong desire to own and drive product strategy, roadmap development, and execution.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You bring direct experience within healthcare, insurance, education, or a similar highly regulated industry; ideally having a solid understanding of claims workflows, payer systems, and the regulatory environment impacting provider operations.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You are a clear, compelling communicator who builds strong, collaborative relationships across cross-functional teams and diverse stakeholders.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You are comfortable operating in agile environments, using an iterative approach to solve complex problems.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You balance data-driven decision making with strong product intuition, and have a track record of delivering measurable outcomes.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You value and contribute to a culture of inclusion, empathy, and collaboration.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You feel deeply connected to Alma’s mission—to simplify access to care and improve the therapy experience for providers and their clients.</li></ul>Benefits:<ul><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re a remote-first company</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">401K plan (ADP)</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly therapy and wellness stipends</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly co-working space membership stipend</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly work-from-home stipend</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Financial wellness benefits through Northstar</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pet discount program through United Pet Care</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Financial perks and rewards through BenefitHub</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">EAP access through Aetna</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">One-time home office stipend to set up your home office</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive parental leave plans</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO </li></ul>Salary Band: $145,000 - $170,000Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.<div class="content-conclusion">Learn more about how Alma handles applicant data by reading Alma's <a class="c-link" href="https://helloalma.com/applicant-privacy-policy/" target="_blank" data-stringify-link="https://helloalma.com/applicant-privacy-policy/" data-sk="tooltip_parent">Applicant Privacy Notice</a>.</div>

Senior Product Manager, Internal Tools

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