About the role
The Senior Platform Product Manager is a senior product leader responsible for defining the requirements, capabilities, and roadmap for Connect AI’s cloud platform and hybrid deployment options. This role centers on building a unified, scalable platform that delivers consistent functionality across deployment models while meeting enterprise requirements such as security, compliance, performance, extensibility, and operational control.
What you'll do
- Define product requirements and roadmap for the Connect AI Cloud Platform, including hybrid and multi-cloud infrastructure.
- Partner with Cloud Engineering, Architecture, and Security to deliver platform features, services, and capabilities.
- Translate enterprise customer needs into infrastructure and platform requirements.
- Ensure platform reliability, observability, cost optimization, and performance expected SLAs.
- Develop documentation, release requirements, and internal enablement materials for platform capabilities.
- Collaborate with Product and Engineering teams to anticipate platform needs across Connect AI product lines.
- Ensure platform governance and compliance - SOC2, data residency, tenant isolation policies.
- Manage incident response and platform communication - own platform status communications, post-mortems.
- Manage migration and upgrade strategy - backwards compatibility, deprecation policies, customer migration paths.
- Evaluate emerging technologies and make recommendations on future state architecture and platform evolution.
Qualifications
- 8+ years of product management experience, including platform, cloud, or infrastructure product roles.
- Strong understanding of cloud-native architectures, hybrid cloud models, Kubernetes, observability, and CI/CD pipelines.
- Proven ability to collaborate closely with engineering and cross-functional teams.
- Experience working with enterprise-scale platforms.
- While this role is open to candidates across the U.S., we have a preference for candidates based in or near the San Francisco Bay Area.
Travel Required: Potential travel to NC headquarters, customer events, etc. on an as needed basis for work purposes may be necessary.
This role has been identified as having possible access to customer sensitive data. You are required to review, acknowledge, and abide by the company's security policies.