Senior Operations Analyst, Care Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are looking for an experienced Senior Operations Analyst to join the Care Operations team! Operations Analysts deeply understand the day-to-day performance of the Care Operations Team’s operations and business. They gather, interpret, and use data to improve processes and optimize results within the Care Operations Team. Reporting to the Senior Manager of Business Operations, you will surface insights that drive key initiatives and process improvement to ensure a world-class experience for both patients & providers. This role is highly collaborative and cross-functional.

You Will:

• Consistently lead complex data analyses, uncovering trends and patterns to provide valuable insights into the 'why' behind these trends. Develop data-driven strategies and recommendations to shift these trends and improve overall business performance.

• Monitor business performance and overall Care Operations KPI health on a daily basis to identify and mitigate issues/opportunities that are highlighted in the data. Work cross-functionally (with Product, Customer Support, Medical Affairs) to address those issues and opportunities.

• Identify, analyze, and present complex data findings, trends, hypotheses, and actionable recommendations to Care Operations leadership and stakeholders, effectively conveying insights to both technical and non-technical audiences (including SVPs and Medical Directors).

• Measure impact of solutions after launch, share impact and opportunity to iterate with cross-functional teams, and follow-through on results to ensure metrics reach a steady state.

• Collaborate closely with the internal Medical Affairs team, offering expert support, resolving complex technical issues, and driving improvements to enhance the provider experience.

• Lead the improvement of patient care efficiency by monitoring visit queues daily, identifying trends, and working with Clinical Operations to ensure sufficient marketplace balance.

• Lead ad hoc requests for data and reporting needs outside of available dashboards for Care Operations and other cross-functional teams (Product, Medical Affairs, Growth).

• Cultivate a collaborative and constructive team environment, exemplifying a low-ego, high-humility, and partnership-oriented approach.

You Have:

• 6+ years of experience in operations and/or analytics, preferably at a high-growth DTC company or consumer marketplace

• Proven track record in analytical and operations role within a rapidly growing company: balancing data-driven quantitative and qualitative inputs for rapid decision-making and execution

• Strong business acumen, written and verbal communication skills; proficient with presenting to cross-functional, technical and non-technical stakeholders in easily understood formats

• Thrives and adapt in a fast-paced, high-growth and rapidly changing environment

• Demonstrated leadership abilities and a collaborative mindset, with a passion for mentoring and supporting the growth of team members

• Advanced proficiency in data manipulation, statistical analysis, and data visualization using tools such as Excel, Looker, and Tableau

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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