<h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-contrast="none"><span data-ccp-parastyle="heading 2"><span style="color: rgb(0, 0, 0);"><span data-contrast="auto">*This position is fully remote/home based. Applications will be accepted from candidates based in the UK and the following US states: FL, IL, MA, MD, NY, PA, TX, VA.</span></span></span></span></h2><h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Role Summary</span></h2><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">The Senior Marketing Operations Manager – Platform & Automation is responsible for the optimization and day-to-day governance of our use of the HubSpot platform. This role ensures that our marketing campaigns are scalable, data is reliable, and automation drives efficiency and effectiveness across campaigns. Collaborating cross-functionally, this position is central in enabling high-performing marketing programs through robust infrastructure and data integrity.</span></p><h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Supervisor Responsibilities</span></h2><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Line management of the Email Marketing Manager.</span></p><h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Responsibilities</span></h2><ul><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Lead the architecture, implementation, and optimization of marketing workflows, appropriate use of lead scoring models, automations, and nurture programs in HubSpot.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Own platform integrations between HubSpot and tools such as Google Ads, LinkedIn, social media, and other marketing platforms.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Collaborate with the Reporting, Insights & Analysis Manager to ensure structures, systems, and tagging support accurate reporting and attribution.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Supports the Reporting & Insights Manager with data accessibility, cleanliness, and technical enablement.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Partner with the Senior Marketing Operations Manager (Digital) and their team to ensure seamless automation and triggered communications across email, web, social, and advertising.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Maintain high data hygiene standards, governance, and compliance with privacy regulations (e.g., GDPR, CAN-SPAM).</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Define and document best practices and operational processes for marketing systems use.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Evaluate and implement new HubSpot features and third-party integrations to improve marketing performance and operational efficiency.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Support training, onboarding, and platform enablement across the marketing and communications team.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Manage and support the Email Marketing Manager to deliver their responsibilities, coaching them and developing them.</span></li></ul><h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Knowledge and Skills</span></h2><ul><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Deep marketing experience and advanced expertise in HubSpot.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Proven track record of developing scalable marketing automation and lead management systems.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong understanding of marketing data structure, lead lifecycle, segmentation, and attribution.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Technical aptitude in APIs, tagging strategies, and automation workflows.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Excellent collaboration skills with both technical and non-technical teams.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Detail-oriented with strong documentation and project management capabilities.</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience managing complex lead flows and attribution modeling.</span></li></ul><h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Qualifications</span></h2><ul><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Bachelor’s degree in Marketing, Data Analytics, or a related field; or equivalent experience</span></li></ul><h2><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Physical Requirements & Work Environment</span></h2><ul><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Prolonged periods stationary at a desk and working on a computer</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Some national and international travel may be required occasionally</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Some flexibility to work across time zones</span></li></ul><p> </p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(0, 0, 0);">The base salary range we’ve established for these positions is (<strong>US): $85,000-$95,000 or UK £58,000- £65,500</strong><strong>. </strong></span><span data-contrast="auto">PLOS also offers a comprehensive benefits package summarized below.</span><span data-ccp-props="{}"> </span></span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">BENEFITS:</span></strong><span data-ccp-props="{}"> </span></span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>US:</strong></span></p><ul><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">401k with employer match</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Paid Vacation, 11 public holidays and sick leave</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Parental leave</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Birthday and three winter holidays days off</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Short term and long term disability insurance</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">2 days paid time off for volunteering per year</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Fully remote work environment with stipend on joining for home office </span></li></ul><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">UK:</span></strong><span data-ccp-props="{}"> </span></span></p><ul><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">Private medical insurance</span><span data-ccp-props="{}"> </span></span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">Life assurance</span><span data-ccp-props="{}"> </span></span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">Income protection </span><span data-ccp-props="{}"> </span></span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">Personal accident insurance</span><span data-ccp-props="{}"> </span></span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">Pension with up to 10% employer match</span><span data-ccp-props="{}"> </span></span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">25 days holidays, market competitive Maternity and Paternity leave</span><span data-ccp-props="{}"> </span></span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">Birthday and three winter holidays days off</span><span data-ccp-props="{}"> </span></span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">2 days paid time off for volunteering per year</span><span data-ccp-props="{}"> </span></span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-ccp-props="{}">Fully remote work environment with stipend on joining for home office</span></span></li></ul><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About PLOS </strong></span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.</span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.</span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>We’re committed to equal opportunity</strong></span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out. </span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. </span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Visit<a href="http://plos.org/careers"> plos.org/careers</a> to learn more.</span></p><p> </p><p> </p><div class="content-conclusion"><p>To learn more about how PLOS protects your privacy, see our <a href="https://plos.org/employee-privacy-notice/" target="_blank">Employee Privacy Notice</a>.</p></div>