This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Strategic Customer Success in the United States.
This leadership role is focused on driving post-sale success for the organization’s most strategic and high-impact customers. You will lead a team of Strategic Customer Success Managers responsible for ensuring strong adoption, retention, and expansion across key accounts. The position plays a critical role in shaping customer success strategy, operational execution, and commercial outcomes in a fast-growing, high-velocity environment. You will partner closely with cross-functional GTM teams to design and scale programs that improve customer value realization and long-term growth. The role requires a strong balance of people leadership, data-driven decision-making, and customer advocacy. This is a highly visible position where your work directly influences customer outcomes, revenue expansion, and organizational success.
Accountabilities:- Lead, coach, and develop a high-performing team of Strategic Customer Success Managers, fostering accountability, skill growth, and strong customer outcomes
- Design and operationalize scalable customer success programs and playbooks aligned with global frameworks and strategic customer segments
- Drive proactive customer engagement strategies by monitoring onboarding progress, product adoption, risk indicators, and expansion opportunities
- Own operational rigor for the team by tracking key performance metrics such as net dollar retention, expansion, and forecast accuracy
- Oversee strategic customer relationships, escalations, and critical engagements to ensure customer satisfaction and retention
- Act as a key customer advocate, ensuring insights and feedback are shared with internal product, sales, and leadership teams
- Partner with GTM and cross-functional stakeholders to align on customer success strategies and execution plans
- Support commercial outcomes by reinforcing retention and expansion goals within the customer success motion
Requirements:
- 12+ years of experience in customer-facing roles, including at least 3+ years in leadership within Customer Success, Account Management, or similar functions
- Strong track record of leading and developing high-performing teams in a fast-paced, high-growth environment
- Experience owning renewal processes and retention or expansion targets in a commercial or quota-bearing role
- Strong analytical mindset with experience using data to drive customer and team performance decisions
- Experience working with technical products, ideally within DevOps, SaaS, or developer-focused environments
- Strong project and program management skills with the ability to drive cross-functional execution and accountability
- Excellent communication and stakeholder management skills, including executive-level engagement
- Strong problem-solving abilities and comfort operating in ambiguous, evolving environments
- Experience with structured sales or customer methodologies (e.g., MEDDIC, Command of the Message) is a plus
- Collaborative leadership style with a strong focus on team development and continuous improvement
Benefits:
- Competitive compensation with geographic pay ranges based on location
- Restricted Stock Units (RSUs) as part of total compensation package
- Comprehensive health, dental, and vision insurance coverage
- Mental health and wellness support programs
- Opportunity to work in a high-growth, innovative SaaS environment
- Remote-friendly and flexible work structure depending on role and location
- Career development opportunities in leadership and customer success strategy
- Exposure to cutting-edge DevOps and software delivery technologies
- Inclusive, collaborative, and values-driven company culture
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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