Senior Manager, Program Management - Service Delivery

About the TeamAt AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you. About the RoleThe Senior Manager, Program Management – Service Delivery is a strategic and hands-on leader responsible for post-sale delivery operations, owning end-to-end implementation and quality assurance processes to ensure timely, high-quality customer outcomes. This role requires close cross-functional collaboration with Customer Success, Product, Engineering, and Sales to drive customer adoption, program efficiency, and overall satisfaction. How you’ll Contribute: <ul><li style="font-size: 12pt;">Own and manage post-sale implementation programs, ensuring successful delivery and customer outcomes</li><li style="font-size: 12pt;">Establish and monitor key performance indicators, including time-to-value, implementation success rate, adoption metrics, and defect rates</li><li style="font-size: 12pt;">Define, implement, and continuously improve post-sale program management processes, workflows, and playbooks.</li><li style="font-size: 12pt;">Drive automation, process standardization, and operational improvements across post-sale programs</li><li style="font-size: 12pt;">Ensure comprehensive QA and testing processes for customer-facing deliverables</li><li style="font-size: 12pt;">Manage complex programs and multiple customer projects, ensuring alignment with scope, timeline, and resources</li><li style="font-size: 12pt;">Identify, track, and mitigate program risks and customer escalations</li><li style="font-size: 12pt;">Collaborate with cross-functional teams to align implementation objectives with customer success and product strategy</li><li style="font-size: 12pt;">Manage and coach a team of Project Management staff to ensure successful and timely delivery</li></ul> Who you are: <ul><li style="font-size: 12pt;">Minimum of 8 years of program/project management experience in a SaaS post-sale environment, with proven expertise across delivery, customer implementations, and complex software onboarding programs</li><li style="font-size: 12pt;">Strong knowledge of QA processes and methodologies, with experience implementing QA frameworks in SaaS delivery</li><li style="font-size: 12pt;">Demonstrated ability to manage cross-functional stakeholder relationships and influence outcomes</li><li style="font-size: 12pt;">Proven expertise across project management best practices and methodologies, with the ability to tailor approach to stakeholder needs and make transformational changes to team operating procedures in a fast-paced environment</li><li style="font-size: 12pt;">Ability to dive deep with hands-on project management while zooming out to implement strategic improvements and drive broader goals and objectives</li><li style="font-size: 12pt;">Data-driven with experience using metrics and dashboards to monitor program health and inform decisions</li><li style="font-size: 12pt;">Excellent written and verbal communication skills, including customer-facing communication</li><li style="font-size: 12pt;">Proficiency with program management tools such as Jira, Asana, or equivalent</li></ul> <div><div class="job__description body"><div>Our Values:<ul><li style="font-size: 12pt; color: rgb(0, 0, 0);">Relentlessly Prioritize the Customer</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Own Outcomes</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Be Straightforward</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Act Now & Iterate</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Grit</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Decide with Data </li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Hire and Develop A Players</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Be Coachable</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Organize and Plan</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Expect and Embrace Change</li></ul> Benefits and Perks:<ul><li style="font-size: 12pt; color: rgb(0, 0, 0);">Work with a talented but humble team</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Competitive compensation and equity</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Weekly paid family meal</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">401k, medical, dental, and vision insurance</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down</li><li style="font-size: 12pt; color: rgb(0, 0, 0);">To support remote work conditions, AudioEye provides each employee a one-time stipend of $300 </li></ul> We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the @greenhouse.io domain or audioeye.com. Any outreach claiming to be from AudioEye via other sources should be ignored.Equal Opportunity Employer: We embrace equal employment opportunity. AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation. Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation. </div><div> </div></div></div><div class="application--container"><div class="application--header"><div class="application--header--text"><div class="application--header--title"><h2 class="section-header font-primary"> </h2></div></div></div></div> <div class="content-conclusion">  </div>

Senior Manager, Program Management - Service Delivery

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