Senior Manager, Parts Strategy

Dealership:

Senior Manager, Parts Strategy

Senior Manager, Parts Strategy owns the strategic and tactical direction for the development and execution of parts programs and processes that ensure profitable growth, cost controls, customer satisfaction and loyalty to the Lithia ecosystem. As the Lithia store network continues to expand, merger & acquisition support will be a core function of this team. The role ensures that the Lithia network is well positioned for the parts needs of the future, ensuring that market trends are tracked, and long-term, future focused decisions are made.

The Senior Manager, Parts Strategy reports to the Director, Customer Service and works in close partnership with the Operations Leadership and Fixed Operations Team Members.

Responsibilities

• In partnership with the Operations Team members, develop a customer and profit centric parts strategy, aligned with OEM guidelines, that can be rolled out within the Lithia store network.
• Collaborate within the Lithia organization to develop an organizational parts strategy, identify key stakeholders and establish regular interactions.
• Foster relationships with all stakeholders and especially store leadership to support and achieve the parts strategy.
• Track market trends and identify opportunities to ensure Lithia remains competitive and ahead of its competitors in the physical and digital B2C, B2B and D2D space.
• Develop and track an annual operating plan for the overall parts business.
• Identify and introduce parts inventory metrics to measure Lithia’s overall inventory health, balancing fill rate and cost controls.
• Manage store parts processes and systems ensuring standard processes and systems across the network.
• Manage and conduct annual store physical parts inventory via internal employees and 3rd party support.
• Manage parts inventory through store acquisitions, including confirmation of inventory purchases Lithia at acquisition. As well as divestiture parts inventory confirmation.
• Develop and conduct part manager training and onboarding.
• Manage significant cross-functional projects to ensure goals and timeline are met.
• Manage, measure and direct the appropriate vendors as required. Where appropriate, identify aftermarket parts oppertunities within the Lithia network.
• Develop and deliver presentations to executive management.
• Drive innovation and change within the Lithia Store Network.
• Manage, lead and direct a team ensuring alignment to the overall vision and strategy. 
• Conduct regular staff meetings to ensure communication of strategy and resolution of issues.
• Other duties as assigned.

Skills and Qualifications

• Bachelor’s degree in science or business is required. MBA is preferred.
• Minimum of 5 years management and leadership positions. 
• Minimum of 10 years Aftersales Experience preferred
• Strong knowledge and project management experience in the areas of profit forecasting, demand planning and inventory replenishment processes and systems.
• Ability to effectively communicate and influence at an executive level.
• Comprehensive knowledge of business operations and strategic planning skills required. 
• Strong leadership, analytical, mathematical, computer, and organizational skills required.
• Skilled in creative problem-solving techniques including quantitative and optimization analysis.
• Ability to set and analyze budgets, the business plan and capital expenditures required. 
• Excellent verbal and written communication skills required. 
• Successful track record in managing the effective deployment of resources, systems and personnel to enable the achievement of organizational objectives and support the overall growth of the company.
• Ability to manage teams including employee conflict, development and engagement.
• Experience leading a disbursed team across multiple geographies.
• Experience consulting with and building relationships with Store and Home Office leaders
• Capable of regular travel nationwide (50%)

Competencies

• Create the strategy of the enterprise/business function.
• Monitor future trends to find opportunities in competitive strategies
• Execute strategic vision and provide direction.
• Deliver results by prioritizing goals and operational focus.
• Lead a high-performance team culture with a clear scoreboard.
• Prepare for success through attracting, retaining, and growing high performing team members, ready with a succession plan in place
• Anticipate and identify the need for change.
• Seek excellence in people, business management, strategy, systems thinking, vision, inspiration, and innovation. 
• Directly partner and collaborate with key stakeholders.
• Leverage a broad network across the business and externally to drive cross-functional initiatives that create value.
• Self-motivates, believes in accountability, focuses on results, makes plans, and follows through
• Shares best practices, desires to keep learning, measures performance and adapts to continuously improve results
• Thrives on a team, stays positive, lives our values.
• Demonstrates strong ethical judgment and behavior.
• Build company culture through actions, coaching, and as a mentor and mentee.

We offer a competitive starting wage that is based on a variety of factors, including the specific role, experience, qualifications, skill set, and education. 

Position Salary Range: $100,000-170,000/annually

Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

We are an equal opportunity employer and a drug-free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. Applicants must be 18 or older with a valid driver's license.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.