This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Parcel Experience in United States.
This is an exciting opportunity for a strategic and customer-focused logistics leader to shape and optimize the parcel delivery experience for high-growth consumer brands. In this role, you will oversee the full parcel ecosystem, balancing operational excellence, delivery performance, and cost efficiency while acting as a trusted advisor to executive stakeholders. You will collaborate across transportation, technology, product, and customer success teams to drive scalable solutions and improve post-purchase experiences at scale. The position offers strong visibility, meaningful influence on product and operational strategy, and the chance to work in a fast-paced, innovation-driven environment. Ideal candidates are analytical, commercially minded, and passionate about delivering exceptional customer experiences through logistics and technology.
Accountabilities:- Lead the strategic vision and operational execution of parcel delivery programs, ensuring high-quality consumer experiences and optimized unit economics.
- Serve as the primary escalation point for complex parcel and transportation challenges affecting key customer accounts.
- Conduct executive-level business reviews with major brand partners, presenting performance insights, delivery trends, and long-term recommendations.
- Collaborate cross-functionally with Product, Transportation, Customer Success, and Technology teams to influence roadmap priorities and improve platform capabilities.
- Drive continuous improvements in delivery speed, reliability, scalability, and customer satisfaction across the parcel network.
- Develop and leverage advanced analytics, dashboards, and reporting tools to generate actionable insights and support strategic decision-making.
- Mentor and support team development while fostering a high-performance, customer-centric culture.
- Identify innovative solutions and operational strategies that strengthen market competitiveness and long-term client partnerships.
Requirements:
- 8+ years of experience in parcel logistics, transportation, supply chain management, or related customer-facing operational leadership roles.
- Strong background managing high-visibility enterprise relationships and engaging with executive-level stakeholders.
- Excellent communication, presentation, and problem-solving abilities with a proven ability to build trust and influence decisions.
- Advanced analytical capabilities with experience using BI and visualization tools such as Tableau, Domo, or Power BI.
- Deep understanding of parcel operations, fulfillment ecosystems, and their impact on customer retention, profitability, and brand performance.
- Familiarity with modern commerce and logistics technologies including OMS, WMS, and TMS platforms.
- Ability to thrive in a fast-paced, high-growth environment while balancing strategic initiatives and operational execution.
- Bachelor’s degree in Supply Chain, Business, Engineering, Data Science, or a related field preferred, or equivalent practical experience.
Benefits:
- Competitive compensation package.
- Remote work flexibility within the United States.
- Opportunity to work with leading consumer brands and innovative commerce technologies.
- Career growth opportunities within a rapidly scaling organization.
- Collaborative and high-impact work environment.
- Exposure to executive leadership and strategic business initiatives.
- Inclusive and diverse workplace culture.
- Equal opportunity employer committed to professional development and employee success.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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