Senior Manager, Global Customer Experience

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Global Customer Experience in United States.

This role sits at the intersection of customer experience strategy, data analytics, and digital platform management, focused on shaping how global customers interact across the full journey. You will lead the design and optimization of customer experience systems, leveraging advanced CX platforms to capture, analyze, and translate feedback into actionable insights. Acting as a subject matter expert, you will partner closely with Marketing, IT, and cross-functional teams to drive measurable improvements in customer satisfaction and business KPIs. The role requires a strong blend of technical fluency, analytical thinking, and stakeholder influence in a global, matrixed environment. You will also play a key role in transforming customer data into meaningful dashboards, reports, and strategic recommendations. This is a high-impact position where your work directly contributes to improving healthcare experiences at scale.

Accountabilities:

Define and execute global customer experience strategy across multiple channels and customer touchpoints
Design, configure, and optimize CX platforms and system architecture, including integrations and data workflows
Manage survey design (including mobile), voice systems integration, and data collection methodologies
Develop dashboards, reporting tools, and advanced data visualizations to support business decision-making
Perform data analysis, including text and sentiment analysis, to generate actionable customer insights
Partner with IT and Marketing teams to ensure seamless system operations and data integrity
Support system integrations, including APIs, ELT processes, and database structures
Lead CX initiatives that improve customer adoption, retention, and value realization
Present findings and recommendations to technical and non-technical stakeholders
Contribute to continuous improvement of CX processes and global standardization efforts

Requirements:

Bachelor’s degree required; Master’s degree preferred
Medallia Product Certification (MPC) strongly preferred
Strong experience with Salesforce and enterprise CX or CRM platforms
Solid understanding of SaaS environments, APIs, OAuth 2.0, databases, ELT processes, and data workflows
Proficiency in JavaScript, XML, HTML, and CSS
Strong analytical mindset with experience in data visualization and reporting tools
Experience managing cross-functional and international projects in complex organizations
Strong communication and presentation skills, with the ability to influence diverse stakeholders
Project management experience (PMP, Scrum Master, or equivalent preferred)
Ability to manage multiple priorities and deliver within a global matrix environment
Experience in healthcare or medical technology environments is a strong plus
Willingness to travel up to 10%

Benefits:

Competitive base salary range aligned with experience and location
Medical, dental, and vision insurance coverage
401(k) retirement plan
Paid time off, sick leave, and paid holidays
Life insurance and short- and long-term disability coverage
Flexible work arrangements supporting work-life balance
Opportunities for global exposure and career development
Inclusive, diverse, and collaborative international work environment
Access to advanced digital tools and continuous learning opportunities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Senior Manager, Global Customer Experience

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