Senior Manager – End User Support

About the role

D-Wave is seeking an experienced and service-driven Senior Manager, End User Support to lead and elevate our global employee technology experience.  

This role will ensure seamless, reliable, and secure IT support for our staff and senior leaders while managing a team that delivers excellence across infrastructure, systems, and end-user services.  

This role blends leadership, customer service, and technical expertise, perfect for someone who thrives in fast paced environments, takes pride in operational excellence, and understands the importance of executive enablement in driving business success. 

What you'll do

• Lead and develop a high-performing IT support team focused on reliability, responsiveness, and customer satisfaction. 

• Oversee endpoint lifecycle management, vendor coordination, and service delivery standards. 

• Partner with global IT, Facilities, and business leaders to align technology support with operational needs. 

• Provide white-glove IT support for executives and coordinate technology for board meetings, leadership events, and travel. 

• Drive continuous improvement through automation, performance monitoring, and user experience insights. 

• Ensure compliance with IT security, audit, and regulatory requirements. 

About You

• Bachelor’s degree or equivalent experience in IT, Business, or a related field. 

• 10+ years of IT experience, including 5+ years in a leadership role. 

• Strong technical understanding across networking, cloud, compute, and collaboration platforms. 

• Proven experience supporting senior executives and distributed teams. 

• Excellent communication, prioritization, and problem-solving skills. 

• A focus on service excellence, empathy, and operational discipline.  

Bonus Points 

• You’re results driven, but equally focused on the human side of leadership. 

• You thrive on helping others and have a natural empathy for executive needs. 

• You’re passionate about continuous improvement, automation, and process design. 

• You take pride in crafting an exceptional IT experience that lets leaders focus on leading. 

• You’re an excellent communicator, clear, approachable, and thoughtful. 

• You can self manage, prioritize dynamically, and maintain composure under pressure. 

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. 

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture). The final offer is determined by your proficiencies within this level.   

Inclusion: 

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print: 

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.