This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Customer Success in United States.
This leadership role is designed for a strategic and people-focused professional passionate about driving customer value at scale. You will lead and develop a team of Customer Success Managers while overseeing a diverse portfolio of enterprise clients. Acting as a key member of the Customer Success leadership team, you will shape regional strategy, optimize processes, and ensure consistent delivery of measurable outcomes for customers. The role combines operational excellence, executive stakeholder engagement, and data-driven decision-making. You will play a pivotal role in driving retention, growth, and customer satisfaction while influencing global initiatives. This is a highly collaborative environment where leadership, coaching, and impact are central to success.
Accountabilities:- Lead, mentor, and develop a team of Customer Success Managers through structured coaching, performance reviews, and continuous feedback
- Own regional performance, including renewal targets, customer retention, and overall account health across a large portfolio
- Act as the primary escalation point for complex customer challenges, ensuring timely and effective resolution
- Build and maintain strong executive-level relationships, participating in strategic customer engagements and value reviews
- Drive renewal strategies and forecasting accuracy, partnering with internal stakeholders to prioritize high-impact opportunities
- Analyze customer data, feedback, and performance metrics to identify risks, trends, and areas for improvement
- Ensure consistent adoption of processes, tools, and best practices, including CRM data quality and reporting standards
- Collaborate cross-functionally with Sales, Product, Support, and Professional Services to deliver seamless customer experiences
- Translate company objectives into clear regional goals, driving accountability and alignment within the team
Requirements:
- 5+ years of experience in customer-facing roles, with proven success in managing and developing high-performing teams
- Strong leadership and coaching skills with a focus on team growth and performance optimization
- Demonstrated ability to manage complex customer relationships and handle executive-level escalations
- Experience owning renewal processes, forecasting, and achieving revenue-related targets
- Data-driven mindset with the ability to analyze performance metrics and translate insights into actionable strategies
- Excellent communication and stakeholder management skills across technical and business audiences
- Experience working cross-functionally and influencing senior leaders in a matrixed organization
- Ability to navigate ambiguity, prioritize effectively, and drive results in a fast-paced environment
Benefits:
- Competitive salary and performance-based incentives
- Equity participation and long-term growth opportunities
- Flexible and remote-friendly work environment
- Comprehensive health, dental, and vision coverage
- Generous paid time off and wellness programs
- Career development opportunities with strong internal mobility
- Inclusive, diverse, and collaborative workplace culture
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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