Senior Manager, Customer Advocacy

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

The Role 

At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Senior Manager, Customer Advocacy to join our corporate marketing team and drive advocacy throughout our customer base. 

This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will be responsible for day-to-day management and growth of our customer advocacy program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. 

Location: Remote, United States with preference of candidates in Pacific Time zone

• Owning and managing key elements of the reference program in partnership with senior leadership, orchestrating collaborative efforts across departments to ensure seamless customer engagement and advocacy. 
• Working with the Customer Advocacy team to innovate on and manage an enticing advocacy program that captivates our customers, offering creative incentives and recognition badges for their active participation and contributions. 
• Harnessing the power of our customer network to fulfill diverse advocacy needs, from securing speaking opportunities to curating compelling case studies and driving positive reviews on key platforms such as G2, TrustRadius, and Capterra. 
• Cultivating a vibrant community of advocates, fostering meaningful connections and inspiring them to share their experiences authentically, amplifying our brand's impact and influence. 
• Collaborating closely with cross-functional teams to align advocacy efforts with broader business objectives, driving measurable impact and delivering exceptional results. 
• Empowering our customers to become true champions of our brand, providing them with the tools, support, and recognition they need to thrive in their advocacy roles and drive lasting impact. 
• Driving forward-thinking initiatives that push the boundaries of traditional advocacy, exploring new avenues and strategies to elevate customer voices and enhance their journey with our company. 

• As you step into this role, you bring with you a sense of enthusiasm and purpose, ready to make a meaningful impact on our organization and the customers we serve. You're eager to immerse yourself in our dynamic environment, where creativity and collaboration are not just encouraged but celebrated as essential drivers of innovation. 
• With 5-7 years of experience, you bring a proven track record of connecting with individuals and fostering meaningful relationships, underpinned by your exceptional communication skills 
• Passion for customer experience, and you thrive on the satisfaction of building rapport with our customers and internal stakeholders. 
• Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes 
• Experience working with executive leadership and senior stakeholders to create impactful, high-trust experiences 
• Direct involvement with customer advisory boards and NPS programs is a plus 
• Proven ability to mentor, develop, and empower junior teammates, driving measurable improvements in performance and readiness for higher responsibilities 
• A team player, cross-functional influencer, and internal champion of our customers 
• use of AI and tech to streamline and automate typical processes  
• Experience leveraging AI and cutting-edge technologies to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact 

#LI-AM1

Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.