Senior Loan Servicing Analyst

About Us:

The Community Preservation Corporation (CPC) believes stable and sustainable affordable housing is the foundation of strong communities and we strive to contribute to comprehensive neighborhood revitalization through our lending and partnerships. A nationally recognized leader in affordable housing finance, CPC has provided a consistent source of capital to underserved housing markets throughout New York State since our inception in 1974.

Today, CPC stands as the largest CDFI solely committed to investing in multifamily housing, having invested more than $15 billion to finance the creation and preservation of more than 230,000 units of quality housing in neighborhoods across New York State and beyond. CPC has a robust construction lending platform, a mortgage bank, and equity and impact investment platforms that focus on our three goals: Expanding Affordable Housing, Closing the Racial Wealth Gap and Investing in the Green Economy.

As a member of our team, you'll have the opportunity to work on impactful projects that make a real difference in people's lives. We're looking for talented individuals who are passionate about our mission and share our values of commitment, respect, excellence, accountability, and collaboration.

Role Summary:

The Senior Loan Servicing Analyst plays a critical role in ensuring the accuracy, integrity, and governance of CPC’s loan servicing systems and data. This position oversees complex system transactions, loan onboarding, data reconciliation, and quality control activities across both balance sheet and investor portfolios. The role partners closely with the AVP and cross-functional teams—including Investor Reporting, Finance, and Technology—to resolve complex operational issues, uphold strong internal controls, support audit readiness, and drive scalable process and data quality improvements across the organization.

What You’ll Do:

• Oversee system updates for a wide range of loan activity, including assumptions, modifications, default calculations, and deferred or adjustable interest structures, and lead the processing and validation of complex non-cash transactions and data change requests.

• Maintain data integrity across servicing, accounting, and reporting platforms through proactive monitoring, reconciliation, and resolution of discrepancies.

• Provide senior-level oversight of loan boarding for Agency and Non-Agency portfolios, ensuring compliance with investor guidelines and internal servicing standards.

• Conduct and oversee quality control reviews of newly originated and modified loans, validating closing documentation, loan boarding accuracy, and system setup.

• Serve as a subject matter expert for complex system issues, posting errors, and reconciliation challenges, partnering with Accounting, Investor Reporting, and Technology teams to resolve root causes.

• Support period-end close and investor reporting processes by ensuring accurate balance sheet and portfolio reporting.

• Strengthen internal controls through rigorous documentation practices, adherence to procedures, and proactive risk identification.

• Drive audit readiness by preparing documentation, responding to inquiries, and ensuring compliance with system governance standards.

• Prepare recurring and ad hoc operational reporting for senior leadership, highlighting trends, risks, and key exceptions.

• Lead continuous improvement initiatives by identifying process gaps, optimizing workflows, enhancing data validation, and updating standard operating procedures.

Skills and Experience:

• Bachelor’s degree in business, Finance, Accounting, Real Estate, or a related field.

• 3–5+ years of experience in commercial loan servicing, investor reporting, loan operations, or servicing system administration: experience supporting Agency and banking portfolios preferred.

• Strong analytical and problem-solving skills, with the ability to navigate complex servicing systems and large data sets.

• High attention to detail with a strong focus on accuracy, internal controls, and risk mitigation.

• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Excellent written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams.

• Familiarity with New York federal, state, or local affordable housing programs is a plus.

This is a remote role available in Missouri, Kansas, and Texas. Periodic travel to our Manhattan or Chappaqua, NY office may be required. The salary range is $80,000 – $95,000, dependent on experience.

Applicants must be authorized to work in the United States. The Community Preservation Corporation does not provide employment sponsorship of any kind. Candidates are responsible for ensuring they meet all minimum qualifications for the position at the time of application.

The Community Preservation Corporation is an Equal Opportunity Employer, and all employment-related decisions including recruitment, selection, evaluation, promotion, compensation, training and termination are made without regard to race, creed, color, national origin, sex, disability, marital status, status as a veteran, sexual orientation or gender identity, or any other protected status.