Senior IT Analyst - Research Operations

OGC is a boutique research and consulting agency specializing in data-driven strategy, market research, and Customer Experience (CX). We work with some of the world’s leading brands across various industries, including Telecommunications, Financial Services, Specialty Retail, Hospitality, and Software. We help our clients better understand their customers, develop actionable insights, and improve business processes.

Comcast’s Consumer Research & Insights team provides research support and market research insights across Comcast’s divisions and product lines. The Consumer Research & Insights team executes quantitative and qualitative market research projects to support the organization in making informed decisions based on insightful market research data.

We are seeking a Senior IT Analyst - Research Operations to join Comcast’s Research Operations team. This role combines IT expertise with research operations to enhance and enable the technological foundation of the team’s market research processes. As the primary IT point of contact, this individual will play a critical role in managing the technical infrastructure that supports research activities. This is a full-time, remote position based on the East Coast.

Responsibilities:

• Act as the primary IT support for the Research team, handling responsibilities including database access management, email inbox setup, mass email distribution, file transfers, and SharePoint administration.

• Ensure IT systems and processes comply with security standards and conduct internal audits, risk assessments, and implementing necessary controls.

• Coordinate with cross-functional teams and vendors to ensure seamless execution of research projects.

• Manage procurement processes, vendor relationships including vendor compliance requirements.

• Provide regular analysis and reporting to stakeholders, ensuring actionable insights and project success.

• Research and recommend new tools and platforms to enhance operational efficiency.

• Perform data queries and manipulation, ensuring accurate and timely handling of data to support research initiatives.

• Maintain a proactive mindset to anticipate and address potential challenges efficiently.

• Bachelor’s degree in Computer Science, Information Technology, Management, or a related field.

• 3–5 years of relevant experience in IT support, research operations, or a similar role.

• Experience managing IT-related tasks such as database access, email inbox setup and file transfer solutions.

• Proficiency with SharePoint administration and maintenance.

• Excellent attention to detail and outstanding organizational skills.

• Strong team player with excellent communication skills.

• Ability to adapt to fast-changing environments and manage multiple stakeholders and partners effectively.

• Experience in procurement, compliance, and supplier negotiations and management.

• Strong proficiency in Microsoft Excel and PowerPoint.

• Ability to prioritize and coordinate multiple projects independently while collaborating with teams.

• Demonstrates strong independence and resourcefulness in identifying and acquiring the data, tools, and resources needed to support team operations effectively. Resilient and adaptable in overcoming challenges to deliver results.