Senior Investor Suspense Analyst

In this role, you will manage and resolve the most complex investor suspense files, ensuring timely progression toward investor purchase. You will investigate root causes of post-closing issues, validate documentation, and apply underwriting knowledge to determine resolution paths. You will also collaborate closely with cross-functional mortgage operations teams to unblock stalled files and ensure compliance with investor requirements. Key responsibilities include:

• Own a pipeline of complex investor suspense and escalated post-closing files, ensuring resolution of non-routine issues and time-sensitive cases
• Analyze mortgage documentation, re-evaluate income calculations, and interpret underwriting findings to resolve purchase blockers
• Validate investor conditions by identifying missing, incomplete, or already satisfied requirements and determining next steps
• Partner with loan delivery, underwriting, credit policy, and operations teams to resolve data, documentation, and process gaps
• Navigate internal systems and loan platforms to research issues, document findings, and track file progression
• Exercise independent judgment while balancing risk, speed, accuracy, and customer impact in decision-making
• Identify recurring trends and contribute to process improvements that enhance consistency and operational efficiency
• Act as a subject matter resource for complex mortgage scenarios and support team knowledge development

Requirements

This role requires deep experience in mortgage operations, particularly in post-closing, underwriting, or investor suspense environments. You should bring strong analytical capability, sound judgment, and the ability to operate effectively in high-pressure, detail-sensitive workflows. You are expected to communicate clearly across technical and non-technical stakeholders while managing multiple priorities.

• 5+ years of mortgage operations experience across underwriting, closing, post-closing, funding, or investor suspense functions
• Strong understanding of underwriting principles, income calculation, and mortgage documentation review
• Experience resolving complex loan file issues through independent research and structured decision-making
• Ability to evaluate investor conditions and determine compliance or required remediation steps
• Strong critical thinking, risk awareness, and attention to detail in high-volume environments
• Excellent written and verbal communication skills with cross-functional collaboration ability
• Comfort working across multiple systems and tools such as Excel, Word, and mortgage processing platforms
• Preferred: direct investor suspense or underwriting experience and exposure to loan delivery or post-closing escalations
• Preferred: experience with workflow tools (e.g., Airtable or similar systems) in dynamic environments

Benefits

• Competitive hourly compensation with eligibility for equity awards based on performance and location
• Comprehensive medical, dental, and vision insurance options
• Paid time off programs and company holidays
• Equity opportunities tied to role impact and contribution
• Access to modern digital tools and collaborative remote-first work environment
• Career growth opportunities within a large-scale mortgage and real estate technology ecosystem
• Inclusive workplace culture focused on innovation, flexibility, and employee support.