Senior Enterprise Account Manager

The Purpose of This Role

The Senior Enterprise Account Manager (SEAM) position is a full-time, remote position at Snappy Kraken. Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday. This position is open to any candidates currently residing and eligible to legally work in the United States or Canada.

The SEAM is responsible for leading our customers to receive tremendous value for their investment with Snappy Kraken.  This position involves responsibility for the full enterprise customer lifecycle from onboarding and enablement through to contract renewal. In this role, you will interact with our enterprise accounts on a daily basis, showcasing key product features, innovative marketing strategies and tailored best practices that will enhance their digital growth capabilities.

The Senior Enterprise Account Manager will consistently support and maximize the engagement of current and future enterprise relationships within the financial services industry. This person will have the ability to analyze the landscape of an enterprise partner's business, understand their pain points, and leverage Snappy Kraken’s products and technology in a mutually beneficial partnership.

The SEAM will report to the President.

Primary Role & Responsibilities

• Monitor customer accounts and identifying opportunities for clients to expand their relationship with us, through investing in additional products and services
• Innovate internal workflows for all aspects of enterprise enablement, sales, service, and conference planning
• Prepare and provide marketing collateral that teaches partners how to drive business to Snappy Kraken
• Provide attentive service that ensure our partners feel valued, supported, and engaged
• Plan, travel, and attend industry conference that Snappy Kraken sponsors 
• Create, promoting, and managing marketing plans to roll out partnerships and gain adoption
• Understand individual customer needs, the reason why they made their initial purchase, and how our product(s) enhance their existing marketing strategy
• Track, analyze, and continuously improve our data generation which identifies product usage and any at-risk customers
• Work cross-functionally, both internally as well as externally,  to ensure we are best positioned to be successful 

Primary Qualifications

• Minimum five years in a sales, customer success, or similar role
• Excellent communication skills to engage with our customer base and understand their unique needs to create business-driving relationships
• Account Management skills which include the ability to present the right offer at the right time 
• Financial industry experience, preferably in working with Broker Dealers, Custodians, TAMPs, and other similar organizations that support advisors
• Experience with digital marketing concepts and strategies
• Firm enough not to be an order taker, but rather, a consultant and guide 
• Outstanding product and technology knowledge
• Execute initiatives accurately, independently, and with minimal guidance
• Strategic thinker with a problem-solving mindset and high emotional intelligence
• Ability to form a deep understanding of our products and the value they create for our customers
• Strong work ethic and goal-oriented mindset to find creative solutions to complex situations
• Proficiency with technical tools and the ability to quickly learn and navigate multiple complex systems with ease

Perks & Benefits

• Work Remotely
• Flexible Time Off for your vacation, personal and sick days
• Development Fund to help you grow
• Medical Insurance Options
• Parental/Maternity Leave
• Growth opportunities
  
  

As of June 2025, the expected compensation range for this position is $70,000-125,000 USD/ $70,000-125,000 CAD OTE (Base + performance based variable compensation) based on country of residence. Pay will be based on several factors, such as experience, certifications, location, market conditions, and other business and organizational needs. Snappy Kraken anticipates that the reasonably expected salary for this position could change in the future and retains the right to change or revisit the salary range according to business needs. 

—

As a remote company, it is critical to remember that our contributions and teams are interconnected and accessibility is the expectation.

At Snappy Kraken, diversity powers meaningful connections, impactful work, and great outcomes. Our culture of diversity and inclusion means we nurture an environment where each team member can do their best work.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.