<p>Marqeta is on a mission to change the way employees and contractors get paid. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.</p><p>We work <a href="https://www.marqeta.com/blog/2022/05/10/flexible-first">Flexible First</a>. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters. We’d love for you to join us!</p><p><strong>Position Summary</strong></p><p>The Partner Operations team is a key division within Marqeta's broader Go-To-Market Organization, with two essential functions. The bank and network partnership teams drive global strategies to enhance our core technology and capabilities across credit, debit, prepaid card, and money movement offerings. Meanwhile, the solution design and delivery teams guide and support our customers in launching tailored, best-in-class solutions to meet their business needs.</p><p>We are seeking an experienced and visionary Senior Director of Solutions to lead and enhance our solution engineering and technical account management teams. This role will focus on driving and supporting customer-centric, scalable solutions that align with the needs of our clients and partners. The Senior Director will also be responsible for fostering continuous improvement in processes, delivering exceptional customer success, and building a high-performing, collaborative team. This role requires a strategic leader who can drive innovation while ensuring the delivery of technically sound, compliant, and impactful solutions to our customers.</p><p>The ideal candidate for the Senior Director of Solutions will be a dynamic, customer-focused leader with extensive experience in solution engineering and technical account management. They will have a proven track record of driving innovation and delivering scalable, compliant solutions that meet the unique needs of clients while aligning with business goals. This individual will be a strategic thinker who excels in building and developing high-performing teams, fostering a collaborative environment, and driving process improvements across the organization. A strong communicator, the ideal candidate will be comfortable engaging with senior leadership, cross-functional teams, and clients, using their expertise to influence decisions and ensure customer success. They will possess a strong technical background, a deep understanding of operational efficiencies, and a passion for empowering their teams to exceed performance goals and deliver outstanding results. Ultimately, they will have the vision and expertise to ensure the solutions provided not only address immediate client needs but also set the stage for long-term success and growth.</p><p><strong>The Impact You'll Have</strong></p><ul><li>Lead and manage the Solution Engineering and Customer Solutions teams to deliver scalable, customer-centric solutions that align with business and compliance goals.</li><li>Oversee the Technical Success Manager and Technical Account Manager teams to ensure smooth implementation and unparalleled post-live support for clients.</li><li>Drive operational efficiency by streamlining processes and workflows, ensuring high-quality and timely solution delivery.</li><li>Collaborate with cross-functional teams (sales, product, engineering, delivery, bank and network) to align solutions with client needs and company objectives.</li><li>Foster a customer-first culture, providing tailored guidance and solutions that support long-term client success.</li><li>Build and mentor high-performing teams, promoting a collaborative, innovative, and accountable work environment.</li><li>Monitor and improve team performance, providing feedback and coaching for career development.</li><li>Manage resources and staffing to ensure effective resource allocation and alignment with business goals.</li><li>Drive continuous improvement initiatives, leveraging data and feedback to optimize team performance and solution delivery.</li><li>Communicate effectively with senior leadership, providing updates on team performance, customer satisfaction, and process improvements.</li></ul><p><strong>Who You Are</strong><strong> </strong></p><ul><li>Bachelor's degree in a relevant field (e.g., Business, Engineering, or related discipline); MBA or advanced degree preferred.</li><li>10+ years of experience in solution engineering, technical account management, or a related field, with a proven track record of leading high-performing teams.</li><li>Strong background in driving customer success through the delivery of technical solutions, with deep expertise in customer-centric solutions and scalable implementation strategies.</li><li>Exceptional leadership and team management skills, with the ability to inspire, coach, and develop high-performing teams.</li><li>Excellent communication skills, with the ability to engage stakeholders at all levels, including senior leadership and clients.</li><li>Proven experience in process improvement, operational efficiency, and driving change in dynamic, fast-paced environments.</li><li>Strong strategic thinking and problem-solving skills, with a keen ability to identify opportunities for innovation and process optimization.</li><li>Experience in resource capacity forecasting and planning.</li></ul><p><strong>Typical Process</strong></p><ul><li>Application submission</li><li>Recruiter phone call</li><li>Hiring manager video call</li><li>Virtual “Onsite” consisting of 4-5, 45 min calls</li><li>Offer!</li></ul><p><strong>Compensation and Benefits</strong></p><p>Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:</p><ul><li><strong>National</strong>: A baseline tier that applies to most of the geographic territory of the United States.</li><li><strong>Premium</strong>: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA</li><li><strong>Premium Plus</strong>: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.</li></ul><p>Visit <a href="https://www.marqeta.com/company/salaryzones">this page</a> or consult with a Recruiter to determine which tier would be applicable to you.</p><p>When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire <strong>OTE</strong> range for this position is:</p><ul><li>National: $244,800 - $306,000</li><li>Premium: $265,000 - $331,200</li><li>Premium Plus: $288,000 - $360,000</li></ul><p>We also believe in recognizing the contributions of our people. </p><p>Along with monetary compensation, Marqeta offers</p><ul><li>Multiple health insurance options</li><li>Flexible time off – take what you need</li><li>Retirement savings program with company contribution and after tax contributions</li><li>Equity in a publicly-traded company and an Employee Stock Purchase Program</li><li>Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave</li><li>Free therapy sessions, financial and professional coaching, and legal advice</li><li>Monthly stipend to support our remote work model</li><li>Annual “development dollars” to support our people growth and development</li></ul>