Senior Director of Technical Services, Americas

This position is posted by Jobgether on behalf of Claroty. We are currently looking for a Senior Director of Technical Services, Americas in United States.

In this leadership role, you will oversee service delivery operations across North and South America, driving customer satisfaction and aligning with global initiatives. Reporting to the Global VP of Technical Services, you will serve as the regional point of contact for executive-level engagements, escalations, and strategic accounts. The position requires a balance of operational excellence, technical acumen, and people leadership, with a strong focus on creating value for customers in complex, fast-paced environments. You will also play a critical part in building high-performing teams, strengthening collaboration across functions, and ensuring consistent alignment with company-wide priorities.

Accountabilities:

·         Lead technical service teams across the Americas, ensuring high-quality, consistent delivery aligned with global standards.

·         Act as the executive point of contact for escalations, strategic customers, and key regional stakeholders.

·         Translate global strategies into actionable regional service plans, aligning them with business objectives.

·         Collaborate with Sales, Product, Support, and Customer Success teams to optimize the customer journey.

·         Identify regional trends, challenges, and feedback to support continuous service improvements.

·         Foster a culture of inclusion, accountability, and excellence across teams.

·         Oversee regional talent development, performance management, and succession planning.

·         Manage budgets, forecasts, and resource allocation effectively.

Requirements

·         10+ years of experience in technology or cybersecurity, with at least 5+ years in regional leadership roles.

·         Proven ability to lead large, multi-country teams across the Americas.

·         Strong track record of building high-performing, customer-facing teams.

·         Hands-on experience in service delivery, customer success, or technical consulting.

·         Solid understanding of cybersecurity and OT/industrial security concepts.

·         Strong communication and escalation management skills, with the ability to build trust at executive levels.

·         Bachelor’s degree in Business, Technology, or Engineering; advanced degrees or certifications (MBA, CISSP, CISM) are a plus.

·         Bilingual Spanish/Portuguese skills highly desirable.

·         Customer-first mindset, results-oriented, and comfortable in a fast-paced, global environment.

Benefits

·         Competitive base salary range of $250,000–280,000 plus performance-based incentives.

·         Equity, bonus opportunities, and additional forms of compensation available.

·         Comprehensive healthcare coverage and wellness programs.

·         Hybrid and flexible work environment with offices in global hubs.

·         Biannual “ClaroBreak” long weekend for company-wide rest and recharge.

·         Professional growth supported by structured feedback, training, and career development opportunities.

·         Inclusive culture built on fairness, respect, and collaboration, with regular town halls and open communication.

·         Commitment to diversity and equal opportunity for all applicants.

Jobgether is a Talent Matching Platform that partners with companies worldwide to connect top talent with the right opportunities through AI-driven matching.

When you apply, your profile is reviewed by our AI-powered system designed to identify top candidates efficiently and fairly.
🔍 Your CV and LinkedIn profile are analyzed in detail, focusing on skills, experience, and achievements.
📊 The system compares your profile with the job’s requirements and success criteria to calculate a match score.
🎯 Based on this, the top 3 candidates with the highest match are shortlisted automatically.
🧠 When needed, our team may perform an additional manual review to ensure no strong profile is overlooked.

This process is transparent, skills-based, and bias-free — focused solely on your fit for the role. Once the shortlist is completed, it is shared with the company that owns the position. Final decisions and next steps, such as interviews or assessments, are then managed directly by their hiring team.

Thank you for your interest!

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