Senior Director of Strategic Account Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director of Strategic Account Management in the United States.

This role provides an opportunity to lead a high-performing team managing the organization’s most influential accounts while directly contributing to strategic client success. The position requires setting operational standards, defining engagement strategies, and ensuring white-glove service delivery across key partnerships. You will collaborate with cross-functional teams, design scalable onboarding and growth processes, and leverage data-driven insights to maximize account performance and revenue expansion. This leadership role emphasizes mentorship, operational excellence, and long-term relationship building with enterprise clients. It is ideal for a strategic thinker with deep experience in account management, team leadership, and cross-departmental collaboration. The role is remote but includes opportunities for engagement with internal and external stakeholders across the country.

• Lead and mentor the Strategic Account Management team, setting standards for premium service delivery across high-value accounts.
• Define, refine, and implement the “white glove” service model, creating playbooks, frameworks, and best practices for proactive client engagement.
• Design and manage scalable onboarding processes for multiple partner accounts while maintaining high service quality.
• Develop and sustain executive-level relationships with key accounts, serving as the primary escalation point for strategic initiatives.
• Conduct business reviews and strategic planning sessions to assess account performance, identify growth opportunities, and drive revenue expansion.
• Collaborate with internal departments—including Marketing, Technology, and Programs—to remove blockers and implement initiatives that support partner growth.
• Oversee account lifecycle management, tracking performance metrics, and presenting insights and recommendations to executive leadership.

• Bachelor’s degree in Business, Sports Management, Marketing, Communications, or a related field (Master’s strongly preferred).
• 8+ years of progressive experience in account management, customer success, business development, or partnership management.
• Minimum of 5 years in a leadership role overseeing client-facing teams.
• Proven success managing enterprise-level or strategic partnerships in sports, recreation, entertainment, or brand licensing.
• Strong expertise in retention strategies, lifecycle management, and proactive account engagement.
• Ability to design and implement account growth plans that drive measurable participation and revenue increases.
• Experience using data and analytics to identify trends, risks, and opportunities.
• Proficiency in CRM systems and workflow design to drive operational efficiency and target outcomes.
• Excellent leadership, coaching, and cross-functional collaboration skills.
• Passion for youth sports and expanding access to sporting opportunities.
• Willingness to travel up to 33% of the time.

• Competitive salaried compensation with eligibility for annual discretionary bonus.
• Comprehensive medical, dental, and vision insurance with no waiting period.
• Paid parental leave and unlimited PTO.
• 401(k) retirement savings with company matching.
• Monthly wellness reimbursement and additional voluntary benefits.
• Remote work with flexible schedule, plus equipment and technology support.
• Casual dress code and supportive, collaborative culture.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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