This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director, Customer Success in United States.
This senior leadership role sits at the core of enterprise growth, shaping how strategic distribution partners experience and scale marketplace solutions. You will lead a high-performing Customer Success organization focused on ensuring partners maximize engagement, adoption, and long-term value from digital ecosystem products. Operating at the intersection of partnerships, product strategy, and marketing, you will directly influence audience expansion and revenue growth. The role requires a leader who can translate complex data and partner needs into actionable strategies that strengthen performance outcomes. You will act as a key connector across internal teams and external stakeholders, ensuring alignment on execution and value delivery. This is a highly strategic yet hands-on leadership position, ideal for someone who thrives in fast-paced, data-driven, partnership-centric environments.
Accountabilities:- Define and lead the Customer Success strategy for enterprise demand partners, ensuring effective deployment and adoption of marketplace solutions
- Oversee a team responsible for driving partner success, engagement, and long-term growth across private marketplace ecosystems
- Develop strategies to expand existing partnerships by increasing adoption across broader audiences and organizational tiers
- Serve as the primary connector between Product, Marketing, Sales, and Partner Success teams to ensure aligned execution and value delivery
- Build and standardize Customer Success playbooks, including onboarding frameworks, engagement models, and value expansion strategies
- Analyze audience engagement and performance data to identify growth opportunities and communicate clear ROI narratives to stakeholders
- Ensure private marketplace experiences are optimized for user engagement, conversion, and satisfaction within partner environments
- Lead initiatives that strengthen partner ecosystems and improve overall marketplace performance and scalability
Requirements:
- 8+ years of experience in Customer Success, Partnerships, or Channel Management roles
- Strong background in B2B2C environments, digital marketplaces, HR tech, benefits platforms, or similar ecosystems
- Proven ability to grow and expand enterprise partnerships beyond initial scope
- Experience managing teams while remaining actively involved in strategic client relationships
- Strong analytical skills with the ability to translate engagement and performance data into business insights and ROI storytelling
- Deep understanding of digital marketplace dynamics, including user experience, monetization, and engagement models
- Excellent cross-functional leadership skills with the ability to influence product, marketing, and sales stakeholders
- Strong executive presence and communication skills, with experience engaging senior-level partners
- Ability to operate effectively in fast-paced, high-growth environments
Benefits:
- Total cash compensation ranging from $185,000 to $250,000 annually, plus equity eligibility
- Comprehensive health coverage including medical, dental, and vision insurance
- Life insurance and short- and long-term disability coverage
- 401(k) retirement plan with company match
- Flexible paid time off policy with generous accrual and increased PTO over tenure
- Paid parental bonding leave program
- Flexible spending accounts and employee assistance program
- Holiday pay and additional wellness benefits
- Remote-friendly work structure with flexibility and collaboration across teams
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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