Senior Director, Brand & Communications - Remote

Company Description

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration.

With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.

PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges.

Job Description

PayNearMe is looking to add a dynamic Senior Director, Brand and Corporate Communications to our team, reporting to the EVP, Chief Marketing Officer. Help us reimagine payments!

As Senior Director, Brand & Communications, you'll lead the strategy and execution to evolve our brand into a distinctive, trusted voice among clients, partners, employees, and the industry.

You’ll develop integrated brand and communications strategies, creating a cohesive narrative across media, content, social and internal and external communications. Your work will elevate our market position and deepen stakeholder engagement.

As a senior marketing leader, you'll collaborate cross-functionally and with executives, aligning brand storytelling with business priorities. You'll oversee communications, including media relations, analyst engagement, corporate communications, crisis management, reputation, and thought leadership—protecting and promoting our brand.

Brand Strategy 

• Own and evolve our brand identity, positioning, voice and narrative across all channels and experiences.
• Champion a consistent, clear and inspiring brand presence across marketing, product, sales, client success, and talent touchpoints.
• Ensure all initiatives are grounded in strategic goals, brand standards, and audience insights.

PR and Analyst Relations 

• Lead media and analyst engagement strategies that strengthen PayNearMe’s leadership position, influence industry narratives, and support sales and investor confidence.
• Direct the overall PR and analyst relations strategy in alignment with brand narrative and business priorities.
• Cultivate relationships with key media and analyst contacts to increase brand visibility and impact. 

Corporate Communications

• Serve as a trusted advisor to the executive team on external communications strategy and brand reputation.
• Lead crisis communications strategy and execution in collaboration with legal, people team and executive stakeholders.
• Guide partner- and client-facing communications to ensure clarity, consistency, and brand alignment.
• Develop proactive strategies to manage and enhance corporate reputation.
• Partner with People Team and executive leadership to support internal communications, employee engagement, and culture-building initiatives

Social Media and Content Marketing

• Oversee development of brand content strategy and assets—including thought leadership, blog content, campaigns, and videos—to align with brand voice, strategic goals, and audience needs.
• Lead corporate social media strategy to expand reach, foster engagement, and amplify brand storytelling across channels.

Leadership & Collaboration

• Lead, mentor and grow a high-performing brand and communications team, beginning with one direct report.
• Manage agency and vendor relationships to scale execution and impact.
• Collaborate cross-functionally with Product Marketing, Demand Generation, Sales, and People teams to drive alignment and execution.
• Own budget planning, performance metrics, and reporting for brand and communications programs.

Qualifications

• 10–15+ years of experience in brand, communications or marketing leadership, with at least 5 years managing teams. Experience in high-growth SaaS company and/or fintech a plus
• Demonstrated ability to build integrated brand and communications programs that scale with company growth.
• Proven success managing internal and external communications in high-growth environments.
• Exceptional storytelling, writing and messaging development skills.
• Experience leading through influence and working closely with executives.
• Strong business acumen and ability to translate strategic goals into actionable plans.
• Creative thinker with a bias for action and outcomes.

Additional Information

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups (2-3 days, company paid)

Salary Range: $220,000 - $240,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE

Effective Date: January 1, 2020

Last Reviewed on: December 23, 2019

PayNearMe, Inc. (the “Company”) is providing you with this Notice (“Notice”) to inform you about:

1. the categories of Personal Information that the Company collects and maintains about applicants; and
2. the purposes for which the Company uses that Personal Information.

For purposes of this Notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with, a natural person that the Company may collect in connection with screening applicants for job openings at the Company.

1. Identifiers and Professional or Employment-Related Information. The Company collects identifiers and professional or employment-related information, which may include some or all the following: real name, nickname or alias, postal address, telephone number, e-mail address, membership in professional organizations, professional certifications, language skills, and current and past employment history. The Company collects this Personal Information to evaluate previous job performance and consider applicants for positions, to develop a talent pool and plan for succession, to conduct applicant surveys, to maintain an internal applicant directory and for purposes of identification, to promote the Company as a place to work, and for workforce reporting and data analytics/trend analysis.
2. Personal Information Categories from Cal. Civ. Code § 1798.80(e). The Company may collect categories of Personal Information listed in Cal. Civ. Code §1798.80(e), other than those already listed above, (a) to the extent necessary to comply with the Company’s legal obligations, such as to accommodate disabilities; (b) to conduct a direct threat analysis in accordance with the Americans with Disabilities Act and state law; (c) for occupational health and safety compliance and record-keeping; and (d) to respond to an applicant’s medical emergency.
3. Characteristics of Protected Classifications Under California or Federal Law. The Company may collect information about race, age, national origin, disability, sex, and veteran status as necessary to comply with legal obligations, including the reporting requirements of the federal Equal Employment Opportunity Act, the federal Office of Contracting Compliance Programs (applicable to government contractors), and California’s Fair Employment and Housing Act. The Company collects this Personal Information for purposes including: to comply with Federal and California law related to accommodation. The Company also collects this category of Personal Information on a purely voluntary basis, except where required by law, and uses the information only in compliance with applicable laws and regulations.
4. Education Information. The Company collects education information such as resumes and graduation records. The Company collects this Personal Information to determine suitability for roles, to determine eligibility for training courses, and to assist with professional licensing.
5. Profile Data. The Company may collect profile data, including the following: psychological assessments, behavior analyses, or other profiling of its applicants. The Company collects this Personal Information to determine aptitude for certain positions and job assignments as well.
6. Background Screening Information. In the event that an applicant is given a formal job offer, the Company collects background screening information prior to hiring, including results of the following types of background screening: criminal history; sex offender registration; motor vehicle records; credit history; employment history; drug testing; and educational history. The Company collects this Personal Information to screen for risks to the Company and its clients, and continued suitability for their jobs and to evaluate applicants for promotions.

Assistance for Disabled Applicants

Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.

All your information will be kept confidential according to EEO guidelines.