Senior Delivery Manager, TMS

About the role

Reports to: Head of Professional Services

Department: Professional Services

This role runs a portfolio of engagements or a few large strategic implementations, with expanded responsibility for practice-wide staffing, implementation methodology, delivery quality, health of current engagements, and margins — including oversight of partner-led delivery.

Compensation: TBD, DOE

What you'll do

Portfolio & engagement management

• Run a portfolio of engagements or manage a few large, complex implementations end-to-end.
• Manage a portfolio of customer engagements, maintaining visibility across both active work and broader account initiatives.
• Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum.
• Develop and maintain project plans outlining milestones, timelines, and responsibilities.
• Monitor services utilization and ensure engagements remain aligned with contracted scope.
• Surface delivery risks early and coordinates resources to resolve blockers.

Delivery quality & partner oversight

• Provide partner delivery oversight — govern and quality-check work delivered through implementation or systems-integrator partners, ensuring it meets Trovata's delivery standards.
• Own delivery quality and financial performance (margin, utilization) for the practice or program area.
• Serve as the escalation point for the highest-risk engagements from a delivery standpoint.

Practice leadership & team development

• Own delivery staffing: resource allocation, capacity planning, and hiring input across Delivery Managers and their teams as the organization grows.
• Coach and develop Delivery Managers / Engagement Managers as the team grows.
• Partner with the Head of Professional Services on practice strategy and forecasting.
• Own or contribute to delivery methodology and governance frameworks used firm-wide.

Qualifications

• 6–10+ years in delivery/program management or professional services leadership, with people management experience.
• Experience in Enterprise Treasury Management System or fintech professional services required.
• Experience overseeing third-party or partner-delivered implementations.
• Strong track record managing P&L-adjacent metrics: resource management, utilization.
• Proven people leadership: hiring, coaching, and performance management.
• Executive presence and comfort operating as a senior stakeholder in client and internal leadership conversations.
• Proven ability to work independently and thrive in a dynamic, fast-paced startup environment.
• PMP, PgMP, or equivalent certification is a plus.

Benefits

• Remote-first/flexible work environment
• Flexible PTO 
• Paid Parental Leave
• Health, Dental & Vision Insurance with premiums covered by Trovata (99% for Employees and 75% for Dependents)
• Flexible Spending Accounts (Health & Dependent Care)
• Life and Long-Term Disability Insurance paid for by Trovata
• 401k Plan
• Equity
• Home Office Setup upon hire, Macbook and accessories
• Phone & Internet Stipend