Senior Data and Technology Manager

• Partner with the Data and Technology team to lead day-to-day administration of the organization’s EveryAction environment and ensure systems effectively support program needs.
• Maintain operational technology systems and collaborate with internal stakeholders to address technical requirements and improve system functionality.
• Respond to data and technology requests from staff and affiliate organizations, providing timely, practical, and user-focused support.
• Train and support affiliate staff in the effective use of EveryAction and the adoption of established data architecture and organizing practices.
• Maintain data integrity and cleanliness across CRM, organizing, fundraising, and related systems through data quality control, de-duplication, cleaning, and ongoing maintenance.
• Administer key CRM, analytics, and data platforms such as EveryAction, Salesforce, BigQuery, CARTO, and other organizing or movement technology tools as assigned.
• Identify technology and training needs across the network and develop accessible training materials, resources, and learning sessions to address them.
• Build technology and data capacity across a diverse network by helping users adopt effective systems, workflows, and data practices.
• Collaborate with colleagues, affiliates, vendors, consultants, and leadership to troubleshoot issues, improve processes, and align technology solutions with organizational priorities.
• Participate in additional projects and initiatives as needed, contributing to a collaborative, adaptable, and solutions-oriented environment.
• Travel periodically to participate in in-person trainings, meetings, actions, and other activities with affiliates and partners.

Requirements

• Significant experience administering EveryAction and/or NGP VAN MyCampaign, with the ability to connect program objectives and user needs to system functionality.
• Demonstrated experience managing and maintaining data, including working with large datasets, performing data cleaning, de-duplication, quality control, and data integrity processes.
• Experience creating and delivering technical training for users with varying levels of technical expertise.
• Ability to explain technical concepts clearly and patiently to non-technical audiences and communicate effectively across different backgrounds and experiences.
• Strong customer service, technical support, client success, or user-support experience.
• Experience working in a base-building, organizing, advocacy, nonprofit, or similarly mission-driven environment is valuable.
• Familiarity with Salesforce, Mobilize, Hustle, or other movement-oriented technology platforms is a plus.
• Bilingual fluency in English and Spanish is preferred but not required.
• Strong problem-solving abilities with a creative, practical, and solutions-oriented approach to user and systems challenges.
• Ability and willingness to learn new technologies, systems, and workflows as organizational needs evolve.
• Strong collaboration and communication skills, with the ability to work effectively with technical and non-technical colleagues, affiliates, vendors, and consultants.
• Patience, empathy, and a service-oriented mindset when supporting users who may have limited technical experience.
• Strong commitment to social, racial, and economic justice and a deep understanding of issues affecting low-wage workers, immigrant communities, communities of color, disabled people, LGBTQ+ communities, and people at the intersections of these communities.
• Ability to work independently while managing multiple priorities and collaborating effectively across a distributed organization.
• Relevant experience is valued based on demonstrated ability to meet the needs of the role rather than a strict number of years of experience.

Benefits

• Starting salary of $85,000, with potential progression up to $95,000 based on factors established through the applicable collective bargaining agreement.
• Employment terms governed by a collective bargaining agreement, with salary determined through an established compensation system.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 15 vacation days during the first year.
• 12 sick days per year.
• Additional paid time off, including holidays.
• Employer contributions to 401(k) plans.
• Full-time, exempt position.
• Remote work across the United States, with DC-area candidates potentially working from the office one or two days per week when needed.
• Periodic travel opportunities for in-person trainings, meetings, and activities with partner organizations.
• Opportunity to work on technology and data initiatives that support large-scale organizing, advocacy, and community impact.
• Collaborative environment with opportunities to build technical capacity and improve systems across a diverse national network.