<div class="content-intro"><h3><strong>About Engine<br></strong></h3><p>At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.</p><p>To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.</p><p>More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.</p><p>Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.</p></div><h3 style="text-align: left;" data-path-to-node="4"><strong data-path-to-node="4" data-index-in-node="0">Your Mission</strong></h3><p style="text-align: left;" data-path-to-node="5">We are seeking a Senior Data Analyst to be the data lead for our Client Operations division. At Engine, Client Ops is responsible for the "health of the house." Your mission is to oversee the entire lifecycle of client issues, from identifying site-wide technical glitches and monitoring fraud patterns to optimizing how our team resolves support cases. You will ensure that as Engine grows, our ability to serve clients remains fast, secure, and frictionless.</p><h3 style="text-align: left;" data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">What You'll Do</strong></h3><ul style="text-align: left;" data-path-to-node="8"><li><p data-path-to-node="8,0,0"><strong data-path-to-node="8,0,0" data-index-in-node="0">Support Ecosystem Analytics:</strong> Own the reporting and optimization of <strong data-path-to-node="8,0,0" data-index-in-node="67">Case Volume</strong> and <strong data-path-to-node="8,0,0" data-index-in-node="83">Resolution Rates</strong>. You will identify bottlenecks in our support funnel and recommend strategies to decrease "Time to Resolve."</p></li><li><p data-path-to-node="8,0,0"><strong data-path-to-node="8,1,0" data-index-in-node="0">Platform Vigilance:</strong> Monitor real-time data to detect <strong data-path-to-node="8,1,0" data-index-in-node="53">site issues</strong> or technical anomalies that impact user experience, acting as the bridge between Client Ops and Engineering for rapid incident response.</p></li><li><p data-path-to-node="8,2,0"><strong data-path-to-node="8,2,0" data-index-in-node="0">Fraud & Risk Mitigation:</strong> Develop and maintain dashboards to track suspicious activity and <strong data-path-to-node="8,2,0" data-index-in-node="90">fraud patterns</strong>, ensuring the platform remains secure for all legitimate users.</p></li><li><p data-path-to-node="8,3,0"><strong data-path-to-node="8,3,0" data-index-in-node="0">Operational Intelligence:</strong> Use <strong data-path-to-node="8,3,0" data-index-in-node="30">Tableau</strong> to build comprehensive visualizations that allow leadership to see "at a glance" how effectively we are serving our clients and where the biggest operational risks lie.</p></li><li><p data-path-to-node="8,4,0"><strong data-path-to-node="8,4,0" data-index-in-node="0">Root Cause Analysis:</strong> Investigate why certain issues recur. You won’t just report that volume is up; you’ll identify if it’s a product bug, a training gap, or a seasonal trend.</p></li><li><p data-path-to-node="8,5,0"><strong data-path-to-node="8,5,0" data-index-in-node="0">Data Pipeline Advocacy:</strong> Partner with Data Engineering to ensure that data from our support tools and site logs are correctly ingested into <strong data-path-to-node="8,5,0" data-index-in-node="139">Snowflake</strong> for deep-dive analysis.</p></li><li><p data-path-to-node="8,6,0"><strong data-path-to-node="8,6,0" data-index-in-node="0">Strategic Recommendations:</strong> Translate complex operational data into clear, high-impact insights for senior leadership, focusing on how to scale our service model without increasing headcount linearly.</p></li></ul><h3 style="text-align: left;" data-path-to-node="10"><strong data-path-to-node="10" data-index-in-node="0">What We're Looking For</strong></h3><ul data-path-to-node="11"><li style="text-align: left;"><p data-path-to-node="11,0,0"><strong data-path-to-node="11,0,0" data-index-in-node="0">Experience:</strong> 5+ years of experience as a Data Analyst, with a heavy focus on<strong> </strong>Operations, Trust & Safety, or Customer Support Analytics.</p></li><li style="text-align: left;"><p data-path-to-node="11,1,0"><strong data-path-to-node="11,1,0" data-index-in-node="0">Visualization Expert:</strong> High proficiency in <strong data-path-to-node="11,1,0" data-index-in-node="42">Tableau</strong> <strong>or Hex</strong> is preferred . You should be able to turn messy operational logs into clean, actionable dashboards.</p></li><li style="text-align: left;"><p data-path-to-node="11,2,0"><strong data-path-to-node="11,2,0" data-index-in-node="0">SQL Power User:</strong> Advanced ability to write complex SQL queries to join disparate datasets (e.g., matching support tickets to platform usage logs).</p></li><li style="text-align: left;"><p data-path-to-node="11,3,0"><strong data-path-to-node="11,3,0" data-index-in-node="0">Fraud & Risk Mindset:</strong> Experience identifying anomalies or patterns associated with fraud or platform abuse is a significant plus.</p></li><li style="text-align: left;"><p data-path-to-node="11,4,0"><strong data-path-to-node="11,4,0" data-index-in-node="0">Problem Solver:</strong> An inquisitive mindset, when you see a spike in "Resolution Time," you don't stop until you find the technical or process-driven "why."</p></li><li><p style="text-align: left;" data-path-to-node="11,5,0"><strong data-path-to-node="11,5,0" data-index-in-node="0">Education:</strong> Bachelor’s degree in a quantitative field (Statistics, Economics, Data Science, etc.).<br><br></p><p style="text-align: left;"> </p><p style="text-align: left;"><em>We accept applications for this role on an ongoing basis. We review applications as they are received and encourage interested candidates to apply early.</em></p><p style="text-align: left;"> </p></li></ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p data-start="62" data-end="438"><span style="font-size: 18px;"><strong data-start="62" data-end="78">Compensation<br></strong></span><br data-start="78" data-end="81">Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.</p></div><div class="title">Base Pay Range</div><div class="pay-range"><span>$114,000</span><span class="divider">—</span><span>$158,700 USD</span></div></div></div><div class="content-conclusion"><p><strong>The Engine Edge: Perks & Compensation</strong><strong><br></strong>We believe in rewarding great work with great benefits:</p><ul><li><strong>Compensation:</strong> Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.</li><li><strong>Benefits:</strong> Check out our full list at<a href="https://engine.com/culture"> </a><a href="http://engine.com/culture">engine.com/culture</a>.</li><li><strong>Environments for Success: </strong>Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.</li></ul><p><em>Perks and benefits may vary based on employment type, location, and more.</em></p><p><strong>Ready to Build the Future of Work Travel?</strong><strong><br></strong>Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.</p></div>