Highlights
About Us
At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. UNICEF, The Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs
About The Role
Join our expanding team as a Senior Customer Success Manager at Fundraise Up, where you'll build and foster relationships with U.S.-based non-profits, helping them fully leverage our platform to achieve fundraising success. In this role, you'll collaborate with key executives, drive product adoption, resolve technical issues, and enhance overall customer satisfaction.
If you're an autonomous, organized problem-solver eager to grow in a dynamic start-up environment, we'd love to meet you.
Key Responsibilities
Skills and Qualifications
Proven work experience of 5-8 years in SaaS Customer Success.
Experience managing a customer book of business of $2M+ ARR.
Familiarity with CRMs, Digital Marketing, Google Analytics and Meta Pixel.
Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders and deliver persuasive presentations.
Proven ability to develop and maintain relationships with customers and internal stakeholders.
Understanding of performance metrics or KPIs.
Ability to work independently and proactively to drive outcomes and collaborate cross-functionally with multiple teams.
Strong problem-solving skills, with the ability to solve complex technical problems creatively.
Ability to work in a fast-paced, hyper-growth and dynamic environment.
Willingness to occasionally work outside of normal business hours as required to support customers.
Bonus Points
Benefits
**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
#ZR
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