This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager, Strategic Accounts in United States.
This role is a high-impact, strategic customer leadership position focused on managing and growing relationships with enterprise and mission-driven organizations across North America. The Senior Customer Success Manager acts as a trusted advisor to key clients, ensuring successful adoption of a workforce development and English upskilling platform that drives measurable outcomes for employees and organizations. This position owns the full customer lifecycle, from onboarding through renewal, with a strong emphasis on retention, expansion, and long-term partnership value. The role operates in a fast-paced, fully remote, and highly collaborative environment, requiring strong cross-functional coordination with Sales, Product, Operations, and Data teams. It blends strategic account management, data-driven decision-making, and consultative partnership to deliver meaningful customer impact. This is an opportunity to work in a mission-driven context where customer success directly supports workforce inclusion and economic mobility at scale.
Accountabilities:- Own and manage a portfolio of strategic enterprise accounts, driving success across onboarding, adoption, engagement, retention, and renewal.
- Serve as a trusted advisor to senior stakeholders, delivering business reviews, success plans, and strategic guidance aligned with customer workforce development goals.
- Lead complex onboarding and implementation processes, ensuring strong early adoption and measurable learner outcomes.
- Analyze customer data, engagement metrics, and usage trends to proactively identify risks, expansion opportunities, and success strategies.
- Act as the primary escalation point for key accounts, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
- Drive platform adoption through training, enablement, and best-practice guidance tailored to customer needs.
- Partner closely with Sales, Product, Operations, Marketing, and Data teams to support customer strategy, renewals, and expansion opportunities.
- Maintain accurate account documentation, health tracking, and renewal forecasting using CRM and customer success tools.
- Support customer advocacy initiatives, including case studies, testimonials, and referral opportunities.
- Contribute to continuous improvement of customer success processes and playbooks.
Requirements:
- 5–7 years of experience in Customer Success, Strategic Account Management, Consulting, or similar client-facing roles within SaaS or EdTech environments.
- Proven success managing complex enterprise accounts with strong outcomes in retention, adoption, and revenue expansion.
- Experience working with workforce development programs, education partners, or public-sector organizations is strongly preferred.
- Strong business acumen with the ability to align customer goals to measurable outcomes and strategic solutions.
- Data-driven mindset with experience using analytics to guide account strategy and customer engagement.
- Excellent communication and relationship-building skills, with the ability to influence executive-level stakeholders.
- Strong project management, organizational, and problem-solving abilities in a fast-paced environment.
- Experience collaborating cross-functionally with Sales, Product, Operations, Marketing, and Support teams.
- Proficiency with CRM tools, reporting systems, and collaboration platforms such as Google Workspace and Slack.
- Fluency in English required; Spanish fluency is strongly preferred.
- Ability to manage customer escalations with professionalism, diplomacy, and composure.
- Willingness to travel occasionally (approximately 8–10 travel days per year).
Benefits:
- Competitive compensation range of $78,000 – $110,000, with potential variable compensation plan
- Comprehensive benefits package including medical, dental, and 401(k) retirement plan
- Home office reimbursement to support remote work setup
- Professional development budget to support continuous learning and growth
- Fully remote work environment with a collaborative and mission-driven culture
- Opportunity to contribute to meaningful social impact in workforce development and education access
- Exposure to strategic enterprise customers and high-growth SaaS environment
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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