Senior Customer Success Manager - Federal

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for a Senior Customer Success Manager to join our US Federal Customer Success team, reporting to the Director, Customer Success, Federal Public Sector. This role is located anywhere in Ohio, D.C. Virginia, Maryland, and can be fully remote.

In this role:

• You will own a book of customers, be the advocate for, and champion their needs
• You will work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
• You will run monthly and quarterly business reviews and serve as a trusted advisor and ensure business objectives are realized.
• You will work closely with Sales to identify opportunities for expansion

Minimum Qualifications (What We're Looking For):

• 3+ years experience in a customer-facing role, (e.g. sales engineering, customer success, technical account management, or professional services).
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).
• Experience working in the Federal space (Civilian, DoD, FSI)

Preferred Qualifications (What Will Make You Standout):

• A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
• A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.

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