This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager, Enterprise in United States.
This role sits at the heart of strategic enterprise relationships, partnering with large, high-impact customers in the trades and home services industry. You will act as a trusted advisor to senior stakeholders, helping organizations unlock the full value of their platform investment through adoption, optimization, and long-term strategic alignment. The position combines relationship management, data-driven consulting, and commercial impact, with direct influence on retention and expansion outcomes. You will work closely with complex enterprise accounts, translating business goals into actionable product strategies. In a fast-paced and customer-obsessed environment, you will play a key role in shaping client success and driving measurable business growth. This is an opportunity to operate at the intersection of technology, strategy, and real-world operational transformation.
Accountabilities:- Manage a portfolio of approximately 40 enterprise customers, ensuring strong engagement, adoption, and long-term value realization across complex accounts.
- Develop and maintain executive-level relationships, including C-suite stakeholders, acting as a trusted strategic advisor.
- Drive product adoption by aligning customer business goals with platform capabilities and coaching clients on best practices.
- Analyze customer data, usage trends, and performance metrics to identify insights and deliver executive business reviews demonstrating ROI and growth opportunities.
- Proactively identify and resolve customer challenges, mitigating churn risk and executing retention and expansion strategies.
- Identify upsell and cross-sell opportunities through structured account segmentation and growth planning.
- Collaborate with internal teams and contribute to knowledge sharing, serving as a mentor and subject matter expert within the organization.
Requirements
- 4+ years of experience in Customer Success, Account Management, Project Management, or similar client-facing roles in B2B SaaS or technology environments.
- Proven ability to manage complex enterprise accounts with high revenue impact and multiple stakeholders.
- Strong data literacy with experience using KPIs and usage analytics to drive customer outcomes and business decisions.
- Excellent communication and presentation skills, including confidence engaging with executive-level audiences.
- Demonstrated ability to manage multiple priorities in fast-paced, high-growth environments with strong attention to detail.
- Strategic thinking combined with a hands-on, solution-oriented approach to execution.
- Ability to travel up to 20% nationally for customer engagements and industry events.
Benefits
- Competitive base salary ($104,500 – $139,700 USD) plus commission eligibility
- Equity participation in the company’s growth
- Comprehensive health coverage including medical, dental, and vision (with high employer contribution options)
- 401(k) retirement plan with employer match
- Flexible time off and paid holidays
- Parental leave and fertility, adoption, and family-building support
- Wellness benefits including telehealth access, mental health support, and additional health resources
- Learning, development, and leadership training programs
- Remote-first flexibility within the United States.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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